Customer Service Personnel

Description

Job Summary: We are seeking personnel with experience in call centers, telephone legal or financial advisory services, and billing for customer service. Key Highlights: 1. Experience in telephone customer service and surety bond management 2. Assessment of customer information and needs 3. End-to-end follow-up of the surety bond issuance process Job Posting Customer Service Personnel Location: La Magdalena Contreras, Mexico City Company: Intertec Insurance and Surety Agent Posted on March 4, 2026 Valid until March 19, 2026 Net Monthly Salary $15,000\.00 \- $15,000\.00 Apply Reference Number: 21081749 Description We are seeking personnel with experience in call centers, telephone legal or financial advisory services, and billing. Requirements * Required academic level: Bachelor's degree * Academic status: Degree holder * Required field of study (related fields): Administration * Experience: 3 \- 4 years in Customer Service Personnel * Knowledge and tools: + Quality management knowledge + Customer service + Policy issuance * Language(s): + English \- Intermediate * Skills and competencies: + Work quality + Negotiation + Results orientation + Work quality + Customer orientation + Customer orientation + Communication + Negotiation + Problem analysis and resolution + Problem analysis and resolution * Candidate availability: + No travel required Schedule Monday to Friday Full-time 09:00 \- 17:00 Schedule clarification: Schedule flexibility is subject to consultation conclusion Functions and Activities * Receiving and evaluating collected information to identify customer needs * Receiving and analyzing legal, financial, and guarantee-related information from customers for surety bond issuance in accordance with the LISF (Law of Insurance and Surety Institutions) * Delivering complete information to the issuance executive for entry into the surety company’s system * Authorizing surety bonds per the “authority matrix” or negotiating authorization with the surety company * For cash payments, sending invoice/receipt and requesting payment confirmation from the customer, with a copy sent to collections * Following up on surety bond issuance until delivery, within the timeframe committed to the customer (principal or beneficiary) The company offers * Statutory benefits * Life insurance * Indefinite-term employment contract Recruitment Process * HR INTERVIEW \- scheduled * HR DIRECTOR AND AREA DIRECTOR INTERVIEW \- scheduled * Start date of your recruitment process: March 4, 2026 * Recruitment process duration: 1 Week About the company