**We are a leading company specialized in the Pharmaceutical sector, a leader in Patient Care and Service, looking for talented individuals** **Job Requirements** * Completed or near-completed Bachelor's degree in administration, finance, marketing, or related fields. * At least one year of experience as a Call Center Coordinator * **Pharmaceutical industry knowledge is desirable.** * Intermediate to advanced Excel skills * Empathetic with strong teamwork abilities * Leadership skills * Strong verbal communication and assertive communication skills * Availability to work on-site under the following schedule: **Monday to Friday from 09:00 to 18:00h, very close to Constituyentes metro station (orange line).** **Job Responsibilities** * Verify telephone line functionality and voicemail activation. * Supervise team activities and ensure their completion. * Respond promptly to customer requests. * Prepare documentation related to assigned programs (manuals, scripts, processes, etc.). * Update program-related information based on client-provided data. * Develop support materials for work teams (tables, flowcharts, scripts, processes, lists, etc.). * Train new staff and teams on newly implemented procedures or services. * Request training sessions and program updates to meet training matrix requirements. * Prepare, review, and submit established reports on time. * Address, follow up, and resolve program and team incidents. * Handle phone calls for document collection. * Supervise patient registration in the CRM. * Perform patient record updates within the CRM. * Detect, identify, prepare, and forward adverse events to the relevant department. * Record and report quality complaints to the appropriate department. Apply now and become part of the Signufarma family! At Signufarma, we operate under an equal opportunity principle. Therefore, we do not discriminate based on age, ethnicity, nationality, gender, sexual orientation, marital status, social condition, health status, religious beliefs, or political ideology. Job type: Full-time Salary: Up to $16,000.00 per month Application Question(s): * Are you familiar with the Pharmaceutical industry? Education: * High school diploma (Mandatory) Experience: * Call Center Coordinator: 1 year (Mandatory) Work Location: On-site job