**Are you passionate about technology and eager to start a career in IT?** Join our team as an IT Support and be a vital part of our tech\-driven company! In this role, you'll provide essential technical assistance to users, troubleshoot hardware and software issues, and help maintain smooth network operations. This position is **ON\-SITE in Guadalajara** and perfect for those who want to grow their skills in a supportive, dynamic environment. **Key Responsibilities:** * Assist with diagnosing and resolving hardware and software problems. * Troubleshoot network connectivity and internet issues. * Help with the installation, configuration, and maintenance of devices. * Document, track, and follow up on incidents and solutions provided. * Perform routine maintenance on IT equipment. * Ensure timely updates of software and operating systems according to company policies. * Manage hardware and software inventory efficiently. * Maintain accurate records of incidents, resolutions, and processes. * Generate periodic reports on the status of technical support operations. * Assist in the creation and updating of user manuals and support documentation. **Qualifications:** * Basic technical knowledge of hardware, software, and networking (TCP/IP, DNS, DHCP). * Experience in technical support or a related role. * Excellent customer service and problem\-solving skills. * A team player who is adaptable and eager to learn. * Strong communication skills, with an advanced level of English (B2\-C1\). **What We Offer:** * Competitive salary of **13,000 MXN** per month, depending on experience and English proficiency. * Full Mexican law benefits including IMSS, paid vacations, and Christmas bonus. * Monday to Friday work schedule, with fixed 8\-hour shifts (no campaign work). * From 7:30 am to 4:00 pm. * Paid training starting from day one you’ll receive your full salary while training! * Access to discounts at cafes, gyms, spas, and more through our company benefits program. * Numerous opportunities for professional development and career growth. * Be part of a rapidly expanding company with over 500 employees, always seeking new talent for internal promotions. * An inclusive, diverse workplace where everyone is valued—no discrimination based on appearance or preferences. **Ready to kick\-start your IT career?** Send your updated resume in English, and become part of our growing team at HRPV! This position is ON\-SITE. This position is for FULL TIME only. **Please have these documents ready to speed up your process:** RFC (Constancia Fiscal 2025\), proof of address, valid official identification, CURP, and NSS (No. IMSS). Job Type: Full\-time Pay: From $13,000\.00 per month Application Question(s): * Please confirm your email and phone number * Are you available to start working full\-time? Language: * English fluently (Required) Work Location: In person