The Operations Support Analyst 2 is a mid-level position responsible for delivering operational support services, including the following: maintenance of documentation/records, storage and retrieval of records, account maintenance, appearance and opening of accounts in coordination with the central Operations team. Additionally, the Operations Support Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients. The overall objective of this role is to provide daily operational support in compliance with Citi’s operational processes and supporting infrastructure. **Responsibilities:** * Update end-user help content in the Knowledge Center as needed to address customer inquiries. * Execute assigned tasks, such as change requests and annual review certifications. * Serve as the business liaison for task assignments—clarifying facts through questioning, tracking open items, and supporting content approval. * Conduct needs assessments and update or develop content-related solutions according to business requirements. * Investigate and identify solutions for help-content inquiries and other business-related open items, including policy gaps and policy changes. * Monitor work progress by ensuring assignments are completed prior to the requested due date. * Ensure consistent application of team process controls. * Appropriately assess risk when making business decisions, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its customers, and assets—by promoting compliance with applicable laws, rules, and regulations; adhering to policies; applying sound ethical judgment regarding personal behavior, conduct, and business practices; and escalating, managing, and transparently reporting control issues. **Qualifications:** * 0–2 years of relevant experience. * Proficiency in Microsoft Office. * Ability to work under pressure and manage delivery deadlines or unexpected changes in expectations or requirements. * Self-motivation and attention to detail. * Proven organizational and time-management skills. * Proven decision-making and problem-solving skills. * Consistently demonstrates clear, concise written and verbal communication skills. **Education:** * Bachelor’s degree or equivalent experience. This job description provides a high-level overview of the types of work performed. Additional job responsibilities may be assigned as needed. * 1–2 years of experience in Human Capital areas, file management, information documentation, and bulk data handling—Excel proficiency required. * Familiarity with Help Center / Snow is ideal. * Common sense, analytical ability, dynamism, organization, and follow-up capability. **Recommendations:** * Carefully review and analyze the Job Posting. If you meet the requirements, do not hesitate to apply. * The Job Posting will remain active for five business days and has a set expiration date for applications. * Update your profile in Workday and ensure you **ATTACH YOUR RESUME.** * It is essential to maintain availability via official communication channels (mobile phone, email, or Teams). \- **Job Family Group:** Operations \- Core \- **Job Family:** Operations Support \- **Time Type:** \- **Most Relevant Skills** Please see the requirements listed above. \- **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. \- *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review* *Accessibility at Citi*. *View Citi’s* *EEO Policy Statement* *and the* *Know Your Rights* *poster.*