Bilingual Medical Scribe & Patient Support Virtual Assistant

Description

Summary: Seeking a highly experienced Bilingual Medical Scribe Virtual Assistant to support a busy healthcare practice with medical documentation, patient communication, and administrative tasks. Highlights: 1. Focus on medical scribing and documentation to reduce workload 2. Opportunity to support patient communication and administrative tasks 3. Work independently within a fast-paced clinical environment **Job Title: Bilingual Medical Scribe \& Patient Support Virtual Assistant** **Position Type:** Full\-time **Work Hours:** 8:00 AM – 5:00 PM CDT **Work Days:** Monday – Friday **Salary:** $6 – $7 per hour (depending on experience) **Job Code:** DrEN\-PCT **Workplace:** Remote **Preferred Candidate Location:** Latin America Scope of Work / Responsibilities Client is seeking a highly experienced Bilingual Medical Scribe Virtual Assistant to support a busy healthcare practice with medical documentation, patient communication, and administrative support. The primary focus of this role is medical scribing and note documentation, helping reduce the workload on in\-house medical assistants while improving the accuracy and completeness of patient records. The ideal candidate has strong healthcare experience, excellent attention to detail, and the ability to work independently within a fast\-paced clinical environment. Primary Responsibilities1\. Medical Scribing \& Documentation (Top Priority)* Accurately document patient visits and medical notes * Assist providers with detailed medical documentation * Ensure completeness and accuracy of patient records * Support SOAP note preparation and clinical documentation workflows * Reduce documentation burden on medical assistants 2\. Phone Support \& Patient Communication* Handle inbound and outbound patient calls professionally * Assist with patient communication and follow\-up * Support administrative coordination related to patient care 3\. Patient Triage \& Administrative Support* Assist with patient triage support * Help route patient concerns appropriately * Support clinic administrative workflows and documentation tasks Systems \& Tools Used* Athena Health (EHR/EMR) * Availity (insurance verification) **Requirements** * Extensive medical scribing experience is REQUIRED * Healthcare industry background required * Pain management experience preferred * Bilingual Spanish\-English proficiency required Required SkillsMedical Scribing \& Documentation* Strong experience with medical documentation workflows * Familiarity with SOAP note formatting preferred * Ability to capture complete and accurate patient information Healthcare Knowledge* Understanding of medical terminology and clinical workflows * Comfortable supporting patient triage and documentation tasks Technical Skills* Experience using Athena Health or similar EHR systems * Familiarity with insurance verification systems like Availity Communication Skills* Fluent in both Spanish and English * Professional patient communication skills * Strong phone etiquette and patient interaction ability Work Style \& Personality* Detail\-oriented and organized * Motivated and reliable * Able to work independently with minimal supervision * Adaptable and able to integrate into existing workflows quickly Deal Breakers* No medical scribing experience * Not bilingual in Spanish and English * Weak medical documentation skills * No healthcare industry experience * Inability to work independently * Poor attention to detail in patient notes Basic requirements* Must be proficient in speaking and writing English very clearly * Must have relevant work experience * Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory] * Must be available for video meetings with your camera on (when needed) Technical requirements* **Device:** Reliable laptop or desktop computer. * **Internet:** High\-speed connection (minimum 10 Mbps). * **Audio:** Noise\-canceling headset. * **Video:** Webcam for virtual meetings. * **Workspace:** Quiet, professional environment. **Benefits** * **Dedicated HR \& Contractor Support Team:** Access to world\-class support for questions, guidance, contract matters, and client communication. * **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client\-related tasks. * **HIPAA \& Cybersecurity Training \+ Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. * **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top\-performing VA and increase long\-term client retention. * **Client\-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. * **Client\-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. * **Access to Tools \& Resources:** Templates, workflow guides, productivity tools, and client\-specific SOP support to help you perform at your best. * **Optional Performance\-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client\-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.