Bilingual Medical Receptionist & Patient Coordinator (Personal Injury)

Description

Summary: Seeking a highly organized, compassionate, and proactive Bilingual Medical Receptionist & Patient Coordinator for a remote team, serving as a key contact for patients, attorneys, and partners. Highlights: 1. Manage patient intake, scheduling, and communication with empathy 2. Coordinate patient care and communicate with legal and medical professionals 3. Support administrative workflows and maintain accurate patient records **Job Title: Bilingual Medical Receptionist \& Patient Coordinator (Personal Injury)** **Job Code:** BP\-A **Employment Type:** Full\-Time **Schedule:** Monday – Friday, 9:00 AM – 6:00 PM PDT **Salary:** $6– $7 /hour (based on experience) **Location:** Remote (Latin America) Job Summary \& Client Overview We are seeking a highly organized, compassionate, and proactive Bilingual Medical Receptionist \& Patient Coordinator to join our growing remote team. This role is ideal for someone with experience in a personal injury or healthcare practice who thrives in a fast\-paced environment and enjoys supporting patients through exceptional communication and administrative coordination. You will serve as a key point of contact for patients, attorneys, and referral partners while helping ensure smooth day\-to\-day clinic operations. Responsibilities* Manage incoming patient calls with professionalism and empathy * Handle patient intake, scheduling, appointment confirmations, and calendar coordination * Follow up on personal injury referrals and new patient inquiries * Verify insurance eligibility and assist with administrative processing * Coordinate patient care and ongoing appointment follow\-ups * Communicate with attorneys, providers, and professional offices regarding cases * Send and receive medical records, lien agreements, and related documentation * Maintain accurate patient records and administrative documentation * Support backend administrative workflows and general office coordination * Utilize Jane EHR and other healthcare systems for patient management * Manage communication through Google Voice, WhatsApp, Zoom, and Google Chat * Provide bilingual Spanish\-English support to patients and referral partners **Requirements** * Fluent in Spanish and English (written and verbal) * Prior experience in a personal injury or healthcare practice strongly preferred * Experience with patient scheduling, referral follow\-ups, and insurance verification * Familiarity with Jane EHR or similar medical scheduling systems preferred * Strong phone etiquette and patient communication skills * Professional, compassionate, and trustworthy demeanor * Highly organized with strong multitasking and time management abilities * Comfortable working independently and solving problems proactively * Detail\-oriented, responsive, and accountable * Ability to handle confidential patient information with HIPAA awareness * Tech\-savvy with the ability to quickly learn new systems and workflows * Reliable internet connection and professional remote work environment required Basic requirements* Must be proficient in speaking and writing English very clearly * Must have relevant work experience * Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory] * Must be available for video meetings with your camera on (when needed) Technical requirements* **Device:** Reliable laptop or desktop computer. * **Internet:** High\-speed connection (minimum 10 Mbps). * **Audio:** Noise\-canceling headset. * **Video:** Webcam for virtual meetings. * **Workspace:** Quiet, professional environment. **Benefits** * **Dedicated HR \& Contractor Support Team:** Access to world\-class support for questions, guidance, contract matters, and client communication. * **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client\-related tasks. * **HIPAA \& Cybersecurity Training \+ Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. * **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top\-performing VA and increase long\-term client retention. * **Client\-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. * **Client\-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. * **Access to Tools \& Resources:** Templates, workflow guides, productivity tools, and client\-specific SOP support to help you perform at your best. * **Optional Performance\-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client\-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.