TELEPHONE SUPPORT ASSISTANT

Description

Job Summary: We are seeking a professional to provide courteous and professional telephone support, register and follow up on requests and incidents, and channel information. Key Highlights: 1. Telephone support and incident management. 2. Professional stability and development. 3. Involvement in penitentiary projects. **What will you do?** * Answer calls and register requests and incidents. * Provide courteous and professional service to users. * Accurately create Tickets according to established procedures and follow them up. * Enter clear and complete information into authorized platforms. * Route incidents to the appropriate department. * Maintain control and traceability of services provided. * Comply with operational protocols and internal guidelines. **What are we looking for?** * Completed high school diploma with a technical degree, including title and professional license; OR a bachelor’s degree with title and professional license in: **law, administration, computer science, systems engineering, or related fields.** * Reside near the workplace in Coatlán del Río, Morelos. * Availability to work rotating shifts (day and night). * Experience in telephone support or call centers. * Basic proficiency in computer tools (basic Excel). * Fast data entry and attention to detail. * Operational discipline and accountability. * Strong communication skills—clear and assertive. * Organizational ability and service-oriented attitude. * Teamwork and adherence to instructions. **We Offer** * Monthly net salary, paid biweekly. * Statutory benefits. * Training. * Professional stability and development. * Involvement in penitentiary projects. * Uniform and official identification. * Onboarding process and administrative support. * **Initial contract for a 3-month probationary period, with opportunity for indefinite-term employment based on performance, adaptation, and results achieved.** * If you are organized, enjoy teamwork, and focus on service, apply now and join our Operations Control Center! Salary: $12,000.00 per month Benefits: * Support for professional development * Salary increases * Free uniforms Workplace: On-site employment