*This job posting originates from the Talenteca.com job board* ### **Job opening at Z-TALEN in Coyoacán, Mexico City** IMPORTANT: DIGITAL BANK SEEKING YOUR TALENT DUE TO GROWTH AS: **PROFILE:** * Minimum high school diploma with certificate * Recent experience (minimum 6 months) in credit card collections (digital channel collections) **RESPONSIBILITIES:** * Recover overdue accounts by contacting customers empathetically and adhering to company policies. * Address customer inquiries and provide clear information regarding products, services, amounts due, and payment options to facilitate credit regularization. * Deliver customer service while meeting established targets and ensuring efficient service. * Offer appropriate solutions tailored to customers’ needs. * Ensure all provided information is accurate, complete, and complies with internal company standards. Work location: Metro Insurgentes **WORK SCHEDULES:** Morning shift: 8:00 a.m. to 2:30 p.m.; Afternoon shift: 2:30 p.m. to 9:00 p.m. Day off: Saturday or Sunday **EMPLOYMENT OFFER:** $9,000 gross monthly salary + performance bonus of up to $21,000 + guaranteed bonus of $4,400 for the first 45 days + statutory benefits + 12 vacation days + 15 days of Christmas bonus (aguinaldo) + 25% vacation premium + Major Medical Expense Insurance + Life Insurance + Career development and professional growth plan **Desired education level:** Upper Secondary Education **Desired experience level:** Mid-level **Departmental function:** Commercial / Sales **Industry:** Accounting *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6931c51a3900003100c4d646&source=indeed*