**CALL CENTER SUPERVISOR** **Job Description:** Supervise call center agents’ activities, providing them with the necessary tools to achieve organizational objectives. **Requirements:** * High school diploma (completed). * Prior experience as a call center supervisor (minimum 1 year). * Residence near the work location (maximum 1-hour commute). * Proficiency in predictive dialer systems. **Competencies and Skills:** * Leadership. * Goal achievement. * Supervision. * Analysis and synthesis. * Security awareness. * Decision-making. **Responsibilities:** * Measure each Advisor’s productivity. * Supervise telephone agents during daily operations; support telephonic account management for special accounts requiring heightened attention. * Train newly hired staff. * Monitor and provide feedback to telephone agents based on identified areas for improvement. * Implement initiatives to achieve client-specified targets. * Ensure subordinates comply with the company’s quality management system, code of ethics, policies, and guidelines. **We Offer:** * Monthly gross salary: $13,000 MXN. * Statutory benefits. * Benefits exceeding statutory requirements (life insurance, funeral expenses coverage, discounts at partner establishments, vision plan, dental plan, nutritional counseling, psychological support, pet care assistance, etc.). * Working hours: Monday–Friday, 8:00 a.m. to 7:00 p.m. (including 1.5-hour lunch break); weekends, 8:00 a.m. to 2:30 p.m. (rotating weekend off). **Work Location:** 5 minutes from Metrobús (MB) and Trolleybus PERISUR stations (in front of the postgraduate campus of CIUDAD UNIVERSITARIA)