Junior Account Executive

Description

Job Summary: Cinlat Logistics is seeking a Junior Customer Service Executive to provide timely attention and follow-up for high-value customers, ensuring proper use of portals and service excellence. Key Highlights: 1. Attention and follow-up for high-value customers. 2. Management of customer systems and platforms. 3. Internal coordination to ensure compliance. **Cinlat Logistics seeks Junior Account Executive in Cerro De La Estrella \- Iztapalapa, Ciudad de México** ------------------------------------------------------------------------------------------------------------- Cinlat Logistics seeks Junior Customer Service Executive in Cerro De La Estrella \- Iztapalapa, Ciudad de México **JUNIOR CUSTOMER SERVICE EXECUTIVE - SHIFT ROTATION AVAILABLE** **Job Objective:** Provide timely attention and follow-up for high-value sector customers, ensuring correct use and management of portals, fulfillment of operational requirements, and service excellence. ### **Main Responsibilities:** * Customer attention and follow-up via email, phone, and portals. * Management and updating of information in customer systems and platforms. * Monitoring of orders, incidents, and special requests. * Tracking of service indicators and response times. * Internal coordination with operational areas to ensure compliance. * Preparation of reports and administrative control. ### **Requirements:** * Minimum 3 years of experience in customer service, account management, or portal support. * Proficiency in systems and platforms (self-service portals, ERP, intermediate Excel). * Excellent service attitude and communication skills. * Strong sense of responsibility and follow-up. * Availability to work **full-time and start immediately.** ### **Key Competencies:** * Customer orientation. * Organization and attention to detail. * Working under pressure. * Proactivity and sense of urgency. ### **We Offer:** * Competitive salary commensurate with responsibilities and experience. * Food vouchers. * Punctuality bonus. * Life insurance. * Cafeteria service. * Statutory benefits. * Work location: Iztapalapa **Desired Education Level:** High School Diploma **Desired Experience Level:** Mid-Level **Departmental Function:** Logistics / Transportation **Industry:** Transportation, Logistics, Supply Chain, and Warehousing **Skills:** * customer service * teamwork * portals *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69cd5a45310000330029effe\&source\=indeed