Job Summary: We are seeking a detail-oriented, experienced customer service professional with excellent communication skills to manage interactions and maintain customer satisfaction. Key Highlights: 1. Customer service and problem resolution 2. CRM management and effective communication 3. Proactive in identifying needs and opportunities **Requirements:** * High school diploma or higher * 2 years of experience in a similar position * Detail-oriented with strong problem-solving abilities * Strong service culture and customer service orientation * Ability to quickly learn new software programs * Prior experience using an internal CRM system * Ability to work according to the company’s key performance indicators (KPIs) * Excellent written and verbal communication skills * Effective multitasking ability **Responsibilities:** * Verify customer identity following company procedures before discussing accounts, products, or information. * Keep customer information updated in the internal CRM system. * Make outbound calls to customers as needed regarding product renewals, contract renewals, or other services they may require. * Ensure all sales and products/services sold are recorded in the CRM system. * Comply with data information security policies at all times. * Provide friendly and courteous service to customers at all times and ensure each call concludes with a satisfied and happy customer. * Escalate customer complaints to the appropriate department. * Adhere to the company’s key performance indicators (KPIs) related to call volume and service levels. * Identify customer needs, clarify information, investigate each issue, and offer solutions or alternatives. * Identify and capitalize on opportunities to sell additional products when they arise. * Maintain clear and intelligible records of all conversations in our call center database. **We Offer:** * Monthly salary: $10,000 * Statutory benefits * Monday to Friday, 9:00 AM to 6:00 PM (IN-PERSON) * Work location: San Jerónimo Aculco, Magdalena Contreras Salary: $10,000.00 \- $10,001.00 per month Workplace: In-person employment