Customer Experience/Totalplay

Description

Job Summary: We are seeking a Customer Service Executive to provide timely follow-up and effective solutions, ensuring a positive customer experience. Key Highlights: 1. Provides timely follow-up and effective solutions to customers. 2. Performs basic diagnostics and manages technical visits. 3. Requires proactivity and active listening for customer service. *Do you have customer service experience and are looking for a new job opportunity? Join our team!* We seek a Customer Service Executive focused on delivering timely follow-up and effective solutions, ensuring a positive experience through service validation and restoration. ***Main Responsibilities:*** * Make follow-up calls to evaluate the customer's experience and confirm their service status (restored or intermittent). * Perform basic diagnostics to resolve service issues; if unresolved, coordinate scheduling of a technical visit with the relevant department. * Route customers to the appropriate department for additional requests (billing, plan changes, specialized support, etc.). * Accurately record in the system the status of each interaction and procedures performed. **Requirements:** * Completed high school education * Minimum 6 months of customer service experience * Analytical ability * Proactivity * Active listening **We Offer:** * Salary: $9,452.00 * Retention bonus: $2,000 * Statutory benefits (social security, year-end bonus, vacation) * Life insurance * Paid training ***Available Shifts:*** 12:00 PM – 6:00 PM 2:00 PM – 8:00 PM Work schedule: Sunday–Saturday, with rotating weekly days off Location: Gabssa