City/Cities Mexico City Country Mexico Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 15-Dec-2025 Job ID 14265 ### **Description and Requirements** *We are globally recognized experts and leaders in insurance. With over 150 years of experience, we deliver best-in-class life insurance, annuities, and employee benefits programs to more than 90 million customers across 50 countries worldwide. In Mexico, we are the #1 life insurer in the country, serving over 10 million insured individuals.* We are seeking a **Customer Service and Support Executive**. **PURPOSE OR MISSION OF THE ROLE**: Manage our Xcelerator line clients’ businesses through strong service orientation, operational control, and process focus. **KEY RESPONSIBILITIES** * Ensure smooth operations and maintain BAU (Business As Usual) under appropriate conditions and within agreed service timelines with clients, without deviations. * Receipt and administration of databases * Policyholder maintenance * Reconciliation and billing * Collections management and execution * Requesting calculation and payment of benefits * Operational follow-up * Documentation and reporting **REQUIREMENTS AND QUALIFICATIONS** * Bachelor’s degree in Economics or Administration—such as Accounting, Actuarial Science, Economics, Administration, or related fields (in progress or completed) * Insurance knowledge * 2 years of experience * Not required * Intermediate database management skills, including cross-tabulations and dynamic tables; analytical ability to identify insights based on numerical data * Intermediate Excel and Access proficiency **INTERPERSONAL PROFILE** * Initiative * Adaptability to change * Innovation * Creativity * Analytical ability * Teamwork * Focus on quality and results Project: Permanent Schedule: Monday–Thursday, 8:30 AM–6:00 PM; Friday, 8:30 AM–3:00 PM Location: Torre Manacar *At MetLife, we are committed to fostering diversity among employees through non-discriminatory treatment based on race, gender expression/gender identity, sexual orientation, religion, age, nationality, marital status, disability, physical or economic condition. HIV and pregnancy testing are not required for hiring, retention, or promotion, and equal employment opportunities are ensured.* **Benefits We Offer** Our benefits are designed to support your holistic well-being—including physical and mental health, financial wellness, and family support. We offer major medical insurance, life insurance, a competitive compensation package combined with performance bonuses, a savings fund, and a pension plan. We also provide extended parental and adoption leave, plus additional benefits such as volunteer time off, birthday leave, Cultural Heritage Day, cultural and sports events—and much more! **About MetLife** Recognized on Fortune magazine’s 2025 “World’s Most Admired Companies” list and its 2025 “100 Best Companies to Work For™” list, MetLife—through its subsidiaries and affiliates—is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management solutions to individual and institutional customers. Our purpose is simple: to help our colleagues, customers, communities, and the world at large build a safer future. United by purpose and guided by our core values—Win Together, Do the Right Thing, Deliver Impact over Activity, and Think Forward—we are inspired to transform the next century of financial services. At MetLife, it’s #AllTogetherPossible—join us! At MetLife, we are committed to fostering diversity among employees, through non-discriminatory treatment for reasons of gender, gender expression, sexual orientation, religion, age, nationality, marital status, disability, physical or economic condition, HIV and pregnancy testing as a requirement for entry, permanence or ascension and there is equal employment opportunity.