Position Summary: Provide technical consulting to Epiroc customers to ensure correct installation and implementation of RGU products, addressing their needs and orders. Key Highlights: 1. Technical consulting and promotion of new products in mining and construction. 2. On-site and classroom support and training for end users. 3. Professional development and global opportunities in an innovative environment. **About Epiroc:** Epiroc is a multinational company present in 150 countries; with innovative technology, it develops and supplies safe, state-of-the-art equipment—such as drilling machinery and construction tools—for use in surface and underground mining. It also offers world-class aftermarket services, as well as solutions for automation, digitalization, and electrification. **Life at Epiroc** By joining our team, you become part of a group of skilled and supportive colleagues who live by our core values: collaboration, commitment, and innovation. The working environment in the mining and construction industries presents unique and interesting challenges not found in other industries. Our culture emphasizes work-life balance, professional development, global career opportunities, and an epic benefits package. **Mission** Provide technical consulting to company customers to ensure correct installation and implementation of RGU products; address customer needs or orders to deliver them on time and in full—this requires timely follow-up with relevant departments. **Main Responsibilities: Minimum Experience Required: 1 to 3 years** [1] Know and be able to demonstrate RDD products on operating drilling equipment. [2] Establish contacts with customers at driller and supervisor levels. [3] Conduct visits to key customers to provide technical consulting and promote new products. [4] Support and train end users or drillers on-site and in classrooms during customer visits. [5] Support customers in drill bit regrinding and maintain control of bits within exchange systems. [6] Assist customers in evaluating products and their consumables through field testing. [7] Monitor and manage inventories of top-selling consumables to maintain adequate stock levels. [8] Support the RDD Product Specialist in preparing Visit Reports and make recommendations to customers to improve RDD product productivity. [9] Generate and submit appropriate activity reports to the Product Specialist and customers. [10] Participate in internal and external training activities with customers. **Requirements (General and Specific Knowledge):** Technical degree or mechanical/mining engineering or related field. Minimum 1–2 years’ experience in similar roles providing technical support for drilling equipment and consumables. Knowledge of drilling steels and KPI management. Intermediate English (desirable) Class B driver’s license (desirable) Proficiency in Microsoft Office suite. Soft skills: organized, detail-oriented Work Location (Office / Mine): **Hermosillo** Work Type (On-site/Hybrid/Remote): On-site Working Hours/Shifts: 5 x 2 **It all starts with people.** The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support. All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com