Summary: Seeking a dynamic and customer-focused Customer Service Representative to drive Order Management and Design, handle operational performance, and work on continuous improvement within an assigned customer portfolio. Highlights: 1. Empowerment to make an impact for food, people, and the planet 2. Opportunities for development and training in a global landscape 3. Culture that pioneers a spirit of innovation **Title:** **Customer Service Representative** ============================================== Location: Polanco, MX *At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.* *And we need people like you to make it happen.* ***We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.*** **Job Summary** --------------- We are now seeking a dynamic and customer\-focused Customer Service Representative to drive Order Management and Design and handle operational performance within an assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities. You will work for the Customer Service Team to identify and achieve sustainable growth by understanding customer needs to achieve back and front responsibilities. The position is based in Polanco, Mexico City. You will be travelling 25% of your time to our Converting Factory (Queretaro) \& some Customer sites. Tetra Pak is not sponsoring work visas or relocation for this position. **What you will do** -------------------- As a Customer Service Representative, you will: * Executes all transactional activities related to order management, and design administration. * Secure claim administration for Packaging Material (PM) and Additional Material (AM) * Chain service levels using the World Class Manufacturing (WCM) methodology. * Collaborate with cross\-functional areas within Order Fulfilment Packaging Material (OFPM) to secure smooth order handling transactions. * Achieve KPIs of area (customer satisfaction levels) * Execute presentations. (You should prepare visual \& graphic information). * Drive continuous improvement of Finished Goods Inventory levels. **We believe you have** ----------------------- * Bachelor’s degree or equivalent * 3\-5 years of experience in a similar role. * English \& Spanish proficient * Advanced level of Excel: (Macros, pivot tables, fx, logics fx, tables, \& graphics) * Nice to have Power BI knowledge. * Teamworking skills. * Strong skills using SAP * Strong communication and interpersonal skills. * Strong business understanding within sales, marketing, and customer service. * Strong planning \& logistics understanding. * Strong organizational skills, ability to multitask and attention to details **We Offer You** * A variety of exciting challenges with ample opportunities for development and training in a truly global landscape * A culture that pioneers a spirit of innovation where our industry experts drive visible results * An equal opportunity employment experience that values diversity and inclusion * Market competitive compensation and benefits with flexible working arrangements **Apply Now** If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. This job posting expires on **February 12, 2026\.** *Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.*