Job Summary: We are seeking a Customer Service Agent to deliver exceptional support, resolve technical issues, and ensure customer satisfaction in a high-tech environment. Key Highlights: 1. Exceptional high-tech support 2. Continuous professional development 3. Team collaboration We are hiring! Join our dynamic team as a Customer Service Agent, where you will play a pivotal role in supporting our high-tech operations. With rotating shifts and an office-based work model, you will be the foundation of our customer experience, ensuring smooth communication and efficient problem resolution. Qualifications: * Basic English * Solid understanding of high-tech skills to address technical inquiries. * Demonstrated excellent problem-solving skills to identify and resolve situations efficiently. * Ability to adapt to rotating shifts and a 100% on-site work model at our offices in Guadalajara. * Commitment to continuous learning and professional development in the high-tech field. Responsibilities: * Deliver exceptional customer support by addressing inquiries and resolving issues efficiently. * Collaborate with cross-functional teams to ensure customer satisfaction and seamless service delivery. * Apply your high-tech knowledge to promptly diagnose and resolve technical issues. * Maintain accurate records of customer interactions and transactions, ensuring data integrity. * Support the development and implementation of helpdesk procedures to enhance service quality. * Monitor and analyze customer feedback to identify areas for improvement and implement solutions. * Ensure compliance with company policies and industry regulations in all customer interactions. * Participate in training sessions to stay current with high-tech advancements and customer service techniques. * Contribute to team meetings by sharing ideas and suggestions to improve helpdesk operations. * Support the onboarding process of new team members by sharing knowledge and best practices. * Engage in continuous learning to enhance your technical and customer service skills. * Provide timely updates to customers regarding the status of their inquiries and resolutions. * Foster a positive and professional work environment that promotes teamwork and collaboration. Equal Employment Opportunity and Affirmative Action Policy: Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. At Cognizant we believe that our culture makes us stronger! Join us now! \#BeCognizant \#IntuitionEngineered