Job Summary: Audit and optimize commercial processes, create sales scripts, implement training programs, and analyze results for continuous improvement. Key Highlights: 1. Audits and optimizes commercial processes to improve key performance indicators. 2. Collaborates in developing effective sales scripts. 3. Implements onboarding and skills development programs. Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. About the Company Edenred is a leading services and payment platform and the daily companion for people at work, connecting 60 million employees and 2 million merchant partners across 45 countries through nearly 1 million corporate clients. We offer purpose-specific payment solutions such as food (grocery and meal vouchers), motivation (gift cards, employee recognition platforms), mobility (fuel management, maintenance, tolls and parking solutions), and business payments (virtual cards). Faithful to the Group’s purpose — “Enrich connections, for good” — these solutions enhance users’ well-being and purchasing power. They increase companies’ appeal and efficiency, revitalize employment and the local economy, and also promote access to healthier food, more environmentally friendly products, and more sustainable mobility. The 10,000 Edenred employees are committed to making the world of work a safer, more efficient, and more responsible connected ecosystem every day. Edenred is listed on Euronext Paris stock exchange and included in the following indices: CAC Next 20, CAC Large 60, Euronext 100, FTSE4Good, and MSCI Europe. https://www.edenred.mx/ We are currently seeking talent for the Commercial Area Commercial Quality Analyst General Objective Audit specific parts of the commercial process on demand, based on business needs, and clearly share findings with internal clients to improve KPIs. Provide tools ensuring high-quality commercial processes. Guarantee successful onboarding for new members joining the commercial team. Responsibilities – What You’ll Do * Conduct audits in areas of opportunity identified through performance analysis, establish an audit schedule, and define clear evaluation criteria for quality across each channel, ensuring corrective actions are taken when necessary. * Create and optimize channel- and outreach-specific sales scripts. Collaborate with the sales team to develop scripts aligned with commercial strategies and effective in customer communication. * Implement onboarding and training programs for sales team skill development; design a training plan including modules on products, sales techniques, and tool usage, ensuring all team members are fully prepared. * Regularly analyze results from audits and sales scripts to drive continuous improvement. Establish a feedback loop enabling strategy and tactic adjustments based on analyzed results, ensuring improvements are effectively implemented. * 100% call analysis: verify compliance with agreed standards, identify groups with areas of opportunity. * Provide feedback, share tools, define short-term action plans, and re-audit to verify compliance. Requirements – What We Need * Education: Completed Bachelor’s degree — preferred. * Tools: Microsoft Office suite (Excel, PowerPoint for presentations) * Intermediate English — desirable We Offer: Gross salary + benefits above statutory requirements. Work location: CDMX Polanco, Monday to Friday, hybrid model.* "This company maintains an inclusive, non-discriminatory recruitment and selection process. It provides equal employment opportunities to all candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, nationality, disability, or any other status protected by federal, state, or local laws." The hiring, retention, and promotion process within this company does not request or require pregnancy medical certificates and/or HIV tests. Apply now and Vibe with Us!