Job Summary: We are seeking a highly organized and customer-focused Caregiver Onboarding Coordinator to support newly hired caregivers through a smooth and professional onboarding process. Key Highlights: 1. Opportunity to grow within a people-focused operations team 2. Collaborative and supportive work culture 3. Adaptable, detail-oriented, and comfortable managing multiple workflows **ADVANCED ENGLISH C1 MANDATORY (TO BE VERIFIED DURING INTERVIEW)** **Location:** Mérida, Yucatán (On-site, Mayab Office) **Schedule:** Monday–Friday, 8:00 AM – 5:00 PM PST **Salary:** USD 1,136 monthly **Seniority:** Mid-Senior We are seeking a highly organized and customer-focused **Caregiver Onboarding Coordinator** to support newly hired caregivers throughout the onboarding process. This role plays a key part in ensuring a smooth, professional, and positive experience from offer acceptance through orientation day. The ideal candidate is adaptable, detail-oriented, and comfortable managing multiple onboarding workflows while providing excellent virtual support and communication. **Key Responsibilities** * Work closely with newly hired caregivers from offer acceptance through orientation day to ensure a positive onboarding experience. * Provide virtual support to caregivers with onboarding documentation and required uploads. * Track onboarding progress and follow up consistently to ensure all requirements are completed in a timely manner. * Monitor eligibility status, including documentation and background checks. * Reschedule caregiver orientations when needed. * Communicate onboarding status updates clearly and professionally with caregivers. * Notify branch teams once caregivers are fully cleared and ready to be staffed with clients. * Maintain accurate tracking records and calendars related to onboarding activities. **Requirements** * Minimum **2 years of experience** in client-facing roles, customer service, or support functions. * **Advanced English level (spoken and written)** is required. * Strong customer-service mindset and professional communication skills. * Excellent calendar management, tracking, and follow-up skills. * High adaptability to shifting schedules, priorities, and processes. * Strong organizational skills and attention to detail. * Ability to work on-site at Sede Mayab, Mérida. *Home care experience is not required.* **Preferred Skills** * Experience working with onboarding, compliance, or operations teams. * Comfort working in fast-paced, changing environments. * Strong sense of ownership and accountability. **What We Offer** * Stable Monday–Friday schedule * On-site work environment * Opportunity to grow within a people-focused operations team * Collaborative and supportive work culture \#Administrativa25 Job Type: Full-time Salary: $19,000.00 – $20,000.00 per month Experience: * Customer service: 2 years (Required) Language: * ADVANCED CONVERSATIONAL ENGLISH C1 (Required) Workplace: On-site employment