Summary: We are seeking a proactive, detail-oriented Customer Service Representative with strong communication skills and a customer-first mindset to handle inquiries and resolve issues. Highlights: 1. Respond to customer inquiries via phone, email, and live chat. 2. Troubleshoot and resolve customer issues effectively. 3. Supportive and collaborative work environment. **Customer Service Representative** **Location:** Tijuana. **Job Summary** We are looking for a proactive and detail\-oriented **Customer Service Representative** to join our team. The ideal candidate will have strong communication skills and a customer\-first mindset. You will be responsible for responding to customer inquiries via phone, email, and live chat, while troubleshooting issues and providing accurate product and service information. **Key Responsibilities** * Communicate effectively with customers via phonel (secure/unsecure). * Provide accurate information about products and services to address customer questions and concerns. * Troubleshoot and resolve customer issues by clarifying problems, researching solutions, and implementing appropriate actions. * Escalate unresolved issues as needed while ensuring a smooth customer experience. * Learn and apply procedures and job\-related knowledge quickly and correctly. * Retain and recall product and process information to resolve customer interactions accurately and efficiently. **Qualifications** * High school diploma or equivalent; additional education is a plus. * 1\+ year of experience in customer service or related field preferred. * Excellent verbal and written communication skills in English. * Strong problem\-solving and critical\-thinking abilities. * Ability to work independently and as part of a team. * Familiarity with customer support tools is an advantage. **What We Offer** * Competitive salary * Ongoing training and development * Supportive and collaborative work environment Tipo de puesto: Tiempo completo Sueldo: $6,000\.00 a la semana Lugar de trabajo: Empleo presencial