Customer service City: YUCATAN Publication date: Oct 23, 2025 Schedule: 10 am to 7 pm from Monday to Friday and Saturday Description: CUSTOMER SOLUTIONS ASSISTANT Position Objective Contribute to timely handling of requests entering the shipping control department by generating administrative reports and verifying data to coordinate shipments, consistently meeting performance indicators to improve customer satisfaction. Job Functions or Activities 1. Handle assigned Service Reports promptly 2. Report on services entering Shipping Control 3. Make timely phone calls to customers regarding shipments entered into Shipping Control 4. Generate reports for shipments requiring them 5. Daily physical reconciliation of delivery manifests and returns for local routes Requirements Education: High School or Technical Career in Administration or related field Customer Service: 6 months experience Problem-solving, personnel management Office Software: Basic skills. Indicator tracking What we offer you * A competitive salary * A variable compensation scheme * Above-standard legal benefits * A career development plan within the company