Job Summary: We are seeking a Senior L2/L3 Engineer for specialized technical support in enterprise storage and backup, providing direct customer and vendor support in mission-critical environments. Key Highlights: 1. Specialized L2/L3 technical support for storage and backup 2. Resolution of critical hardware and software incidents 3. Case management and escalation with vendors Description We are seeking a Senior L2/L3 Engineer with experience in enterprise storage and backup to provide specialized technical support in mission-critical environments and deliver direct customer and vendor support. Responsibilities * Level 2 and 3 technical support for storage and backup. * Resolution of critical hardware and software incidents. * Case management and escalation with vendors. * Component replacement and firmware updates. * Technical documentation and SLA compliance. Requirements * Bachelor’s degree in Computer Systems, IT or related field (professional license required). * +5 years of experience in storage and backup. * Experience with: * Tivoli Storage Manager / Networker * Unisphere, VNX, Data Domain * Data Protection Advisor, MyService360 * Windows, Linux and Unix (advanced). * Intermediate English. * Willingness to travel. Schedule Monday to Friday, 8:30 AM – 6:30 PM. We Offer * Statutory benefits * Job stability * Enterprise infrastructure projects Employment Type: Full-time, Probationary period Contract Duration: 3 months Salary: $18,000.00 – $20,000.00 per month Application Question(s): * Do you hold a professional license? Experience: * IT Support: 1 year (Preferred) License/Certification: * Federal Class A Driver’s License (Preferred) Willingness to Travel: * 100% (Preferred) Work Location: On-site