**CHIHUAHUA BACK OFFICE is looking for Customer Service in Mérida, Yucatán** ------------------------------------------------------------------------- **Job Title: Scheduler** **Location:**On\-site Merida, Mexico **Schedule:**Monday to Saturday, 9:00 a.m. 6:00 p.m. (EST) **English Level:**C1 (90%) **Headcount Requested:**1 **Position Summary** The**Scheduler**plays a key role in maintaining strong relationships with clients and caregivers to deliver the best in\-home care experience. This position ensures accurate scheduling, proper caregiver\-client matching, and timely management of referrals. Additionally, the Scheduler coordinates daily activities, oversees phone systems, and performs administrative tasks while maintaining professionalism and adaptability in a dynamic environment. **Key Responsibilities** * Handle incoming calls and inquiries professionally and courteously. * Communicate with clients and caregivers to assess service quality and resolve concerns. * Serve as a liaison between caregivers and the office leadership team. * Schedule and coordinate caregiver assignments based on availability and client needs. * Respond promptly to schedule changes or caregiver preferences. * Accurately receive and process referrals. * Support internal sales by providing information to prospective clients. * Maintain accurate caregiver records in scheduling systems. * Monitor phone systems and ensure compliance with standards. * Participate in on\-call duties outside regular business hours as needed. * Assist with disciplinary actions and proper documentation. * Promote the company’s vision, mission, and values in all interactions. * Contribute to a positive onboarding experience for new caregivers through effective assignment. * Perform other administrative tasks as assigned. **Requirements \& Skills** * **Education:**Bachelor’s degree (preferred). * **Experience:** * 1\-2 years in scheduling or coordination roles (Customer Service or Medical Interpreter experience accepted). * Home care experience (preferred but not required). * **Technical \& Soft Skills:** * Strong problem\-solving and decision\-making abilities. * Independent and proactive thinking. * Excellent verbal and written communication skills in English (near\-native fluency, minimal accent). * Ability to multitask and work under pressure in dynamic environments. * Strong organizational and time management skills. * Proficiency in basic office software; experience with EVV systems (HHA Exchange, Sandata, Caretime) is a plus. * Availability for on\-call duties outside regular hours. * Professionalism, reliability, and commitment to exceptional service. **Core Competencies:** Verbal communication, adaptability, customer focus, decision\-making, organization, stress management, resourcefulness. **Desired Education Level:** High School Diploma **Desired Experience Level:** Mid\-Level **Departmental Function:** Customer Service **Industry:** Consumer Services *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6952b28e41000063005c0f03\&source\=indeed*