Support Desk Executive - Customer Service Experience

Description

Job Summary: We are seeking a customer service and support executive to manage helpdesk requests, coordinate maintenance activities, and analyze reports. Key Highlights: 1. Customer service experience (preferably helpdesk) 2. Ability to manage helpdesk requests 3. Capacity to analyze support desk reports We seek a customer service and support executive Studies in administration, incomplete studies in systems, computing, etc. Minimum 1 year of customer service experience (preferably in helpdesk) Excellent customer interaction skills and verbal communication ability Proficiency in Microsoft Office suite Organized and structured RESPONSIBILITIES AND ACTIVITIES: End-to-end management of helpdesk requests Coordinate maintenance schedules and agendas jointly with management Analysis of reports received by the support desk Escalation of support requests made by dealers to relevant departments (support analyst, hardware or software) We Offer: Salary range between 10,000 and 12,000 Net Statutory benefits Growth and training opportunities Positive work environment IN-PERSON WORK SCHEDULE: MON-FRI 9 AM–6 PM, SAT 9 AM–3 PM Employment Type: Full-time . -Requirements- Minimum Education: High school diploma - Professional Education T 1 year of experience Keywords: support, support, support, care, customer, customer