Helpdesk Support Executive - Customer Service Experience

Description

Job Summary: We are seeking a Customer Service and Support Executive to manage helpdesk requests and coordinate maintenance activities, delivering excellent customer service. Key Responsibilities: 1. End-to-end helpdesk request management 2. Coordination of maintenance schedules and agendas with management 3. Analysis of reports and escalation of requests We seek a customer service and support executive Education in Administration, incomplete studies in Systems, Computer Science, etc. Minimum 1 year of customer service experience (preferably in helpdesk) Excellent customer service skills and strong verbal communication ability Proficiency in Microsoft Office suite Organized and structured ROLES AND RESPONSIBILITIES: End-to-end management of helpdesk requests Coordinate maintenance schedules and agendas jointly with management Analyze reports received by the support desk Escalate support requests submitted by dealers to relevant departments (support analyst, hardware or software) We Offer: Salary range: MXN 10,000–12,000 net Statutory benefits Growth opportunities and training Positive work environment On-site working hours: Monday to Friday, 9 AM–6 PM; Saturday, 9 AM–3 PM Employment type: Full-time . -Requirements- Minimum education: Upper secondary education - Professional Education T 1 year of experience Keywords: support, support, support, care, customer, customer