DESCRIPTION We are seeking an enthusiastic and proactive leader who wants to join our operations team at our **Mérida Airport branch**. As a **Senior Supervisor (Management)**, you will support Regional Management in supervising and controlling branch service activities, aiming to ensure customer service quality, growth, and profitability. **Key responsibilities:** * Ensure impeccable customer service. * Resolve potential situations and conflicts that may impair point-of-sale productivity. * Jointly propose, with management, strategies to drive branch sales toward profitability—particularly in vehicle rental. * Monitor and supervise sales and operations staff; manage schedules, administrative procedures, and validation of required documentation for operations. * Validate operational compliance with established quality processes, guidelines, and policy requirements. * Prepare operational and commercial prospecting reports for senior management. * Manage and prospect clients (hunting) to offer Localiza’s mobility services. * Manage metrics and KPIs at the strategic management level to ensure optimal branch operation and profitability. **What we offer:** * Competitive salary. * Annual bonus. * Paid training. * 30-day year-end bonus (aguinaldo). * Vacation days exceeding statutory requirements. * Grocery vouchers (vales de despensa). * Major medical expense insurance upon entering an indefinite-term contract. * Life insurance upon entering an indefinite-term contract. * An excellent work environment, equipped with everything needed for an outstanding experience. *We invite you to take center stage in your professional development within an environment rich in opportunities, learning, and growth—featuring an excellent work climate and all resources necessary for an outstanding experience.* **Experience mobility with us—and help build its future!** REQUIREMENTS Requirements: * Minimum 5 years’ experience in a similar position. * Completed bachelor’s degree; master’s degree preferred. * Proficiency in Microsoft Office suite. * Valid driver’s license. * Proactivity and strong communication skills. * Advanced conversational English. * Availability to work Monday through Sunday, with one day off per week. * Excellent metrics management and strategic planning skills. * B2B commercial experience with outstanding negotiation techniques and follow-up skills.
Juan García
Indeed · HR
Juan García
Indeed · HR
