Job Summary: Provides technical support to users, diagnoses and resolves hardware and software issues, and performs equipment and network maintenance. Key Highlights: 1. Comprehensive support for Windows operating systems 2. Technical problem diagnosis and resolution 3. Network and equipment maintenance and configuration Functions / Responsibilities: · Provide user support for installation, configuration, and use of Windows operating systems. · Diagnose and resolve hardware and software issues related to computing equipment. · Perform basic local area network (LAN) maintenance and configuration tasks. · Install, configure, and perform basic maintenance on printers and scanners. · Support the installation and monitoring of security cameras (CCTV). · Document incidents and technical solutions in the ticketing system or internal records. · Escalate complex issues to second-level staff or the relevant department. · Keep equipment up to date with security patches and necessary updates. · Assist in managing the inventory of technological equipment. -Responsible Position Type: Full-time Salary: $1\.00 \- $2\.00 per week Benefits: * Savings fund * Company parking * Free uniforms * Grocery vouchers Relocation / Relocatable: * Ciudad Juárez, Chih.: Able to commute to work without difficulty or plan relocation prior to starting employment (Mandatory) Education: * Incomplete or ongoing higher technical education (Preferred) Experience: * Technical support: 1 year (Preferred) Work Location: On-site employment