Job Title: Operational Manager and Vocal Experience What is eVocal Studio? At eVocal Studio, we specialize in artistic training, vocal development, and human growth. We are a space where professionalism and empathy converge to create transformative experiences through voice and music. Learn more about us at: https://evocalstudio.com Position Objective To be responsible for coordinating and supervising the studio’s administrative and general operations, ensuring all processes, teams, and resources function harmoniously, efficiently, and warmly. Your role will be pivotal in maintaining student and instructor satisfaction and serving as the liaison between management, the administrative team, and the teaching staff. Key Responsibilities 1. Team Leadership and Management (30%) * Coordinate teaching and administrative staff, fostering a collaborative and respectful work environment. * Provide ongoing follow-up, feedback, and support to ensure task fulfillment and team well-being. 2. Operational Administration (25%) * Supervise key processes: enrollments, payments, attendance, class scheduling, and internal records. * Ensure compliance with studio policies, protocols, and quality standards. 3. Customer and Student Support (20%) * Serve as the first point of contact for students and parents, delivering warm, professional, and solution-oriented service. * Properly manage and channel incidents, complaints, or special situations. 4. Continuous Improvement and Communication (15%) * Identify opportunities for improvement in operational and service processes. * Maintain close communication with management to align strategies and strengthen the institutional experience. 5. Reporting and Follow-up (10%) * Prepare periodic performance, attendance, satisfaction, and operational results reports. * Collaborate on resource planning, budget control, and vendor management. What We’re Looking for in You Education: * Bachelor’s degree in Business Administration, Psychology, Pedagogy, Human Resources, or related fields. * Preferred: diplomas or certifications in leadership, operational management, or customer service. Experience: * Minimum 3 years in operational or administrative coordination roles, preferably in educational, cultural, or service-oriented environments. * Proven experience in team leadership and customer service. Key Competencies: * Human-centered leadership and ability to motivate teams. * Assertive communication and active listening. * Organization, planning, and conflict resolution. * Positive, empathetic, and service-oriented attitude. Cultural Fit: * Genuine interest in art, education, and human development. * Alignment with our values: respect, empathy, excellence, commitment, and professionalism. Availability: * Full-time, on-site. * Flexibility to support occasional events or performances outside regular hours. What We Offer * Gross monthly salary: **$21,220.00 MXN plus statutory benefits.** * Variable bonuses based on performance and satisfaction metrics. * Formal employment contract with a 3-month probationary period. * Opportunity to grow within an inspiring environment, with direct impact on our students’ educational and artistic experience. Are You Our Next Manager? We seek a person with human sensitivity and organizational capacity who enjoys interacting with people, coordinating teams, and pursuing continuous improvement. If you are reliable, solution-oriented, and bring positive energy—and wish to join a project where artistic excellence and human warmth are central—we want to meet you. Job Type: Full-time Salary: $21,220.00 per month Benefits: * Complimentary uniforms Work Location: On-site employment