Position Summary: This role provides professional, timely, and courteous telephone service to guests and internal customers, ensuring a high-quality service experience. Key Highlights: 1. Professional and courteous telephone service 2. Guarantees a high-quality service experience 3. Complaint handling and conflict resolution Job Posting TELEPHONE OPERATIONS STAFF Location: Isla Mujeres, Quintana Roo Company: PLANET HOLLYWOOD CANCUN Posted on March 24, 2026 Valid until April 14, 2026 Net Monthly Salary $12,960\.00 Apply Reference Number: 21096496 Description This role provides professional, timely, and courteous telephone service to guests and internal customers, efficiently routing calls, requests, and requirements to ensure a high-quality service experience aligned with hotel standards. Requirements * Required academic level: High school or vocational training * Experience: 6 months \- 1 year in TELEPHONE OPERATIONS STAFF * Knowledge and tools: + Telephone switchboard operation + Complaint handling and conflict resolution + Emergency and safety procedures + Hotel system usage + Telephone switchboard operation * Language(s): + None + None * Skills and competencies: + Autonomy + Teamwork + Motivation + Communication + Customer orientation + Results orientation + Commitment + Creativity and innovation + Work quality * Candidate availability: + No travel required Schedule Some days Full-time 09:00 \- 17:00 Schedule clarification: Rotating schedule according to company needs. Functions and responsibilities * Maintain the hotel’s telephone directory up to date. * Register and track guest requests. * Provide general hotel information to guests and customers. * Answer and route internal and external calls promptly and efficiently. * Support interdepartmental communication. * Record incidents and report them to the relevant department. * Follow up on complaints until resolution. * Route emergencies according to protocol. The company offers * Statutory benefits * Year-end bonus, vacation, vacation premium, IMSS * Savings fund, food vouchers, transportation, cafeteria, English classes * Indefinite-term contract Recruitment process * Recruitment process start date: March 24, 2026 * Recruitment process duration: 1 week