Job Summary: We are seeking an Operations and Quality Coordinator to support operational management, oversee quality standards, and contribute to continuous improvement within a healthcare company. Key Highlights: 1. A proudly Yucatecan company led by young health professionals. 2. Human-centered, comprehensive, accessible, and solution-oriented care approach. 3. Opportunity to join a professional team in continuous development. **We are looking for committed talent!** We are a proudly Yucatecan company led by young health professionals, with the mission of bringing quality medical services to communities across the state. We operate under a human-centered, comprehensive, accessible, and solution-oriented care approach, aimed at improving each individual’s well-being and strengthening care processes across our service units. As part of our institutional growth, we are seeking an **Operations and Quality Coordinator**, who will be responsible for supporting operational management, monitoring compliance with quality standards, and contributing to the continuous improvement of our processes—aligned with our organizational values and objectives. We seek committed candidates with leadership skills, strong organizational ability, and a results-oriented mindset, eager to join a professional team in continuous development. **Main Job Responsibilities:** * Supervise and ensure the proper operational functioning of service units, tracking and resolving incidents, maintenance issues, and basic services promptly. * Coordinate and track operational reports, incidents, and requests, routing them to the appropriate departments through official channels. * Manage supplies, tools, and vendors required for unit operations, cleaning, and maintenance. * Verify regulatory compliance and proper compilation of each unit’s legal documentation, per COFEPRIS, SSY, and Civil Protection guidelines. * Supervise on-site and/or remote operational execution, including security systems, video recording, and alarm systems. * Coordinate training programs and monitor productivity of operational staff, especially nursing and medical assistants. * Support resolution of customer service–related incidents and collaborate with relevant departments to resolve them. * Draft and disseminate operational announcements, and submit periodic progress, outcome, and incident reports to the General Management. * Promote continuous improvement of operational processes and support institutional project development. Work Schedule Monday to Friday, 8:00 am to 5:00 pm Saturday, 8:00 am to 1:00 pm Employment Type: Full-time Salary: $9,477.14 – $21,741.86 per month Benefits: * Discounts and preferential pricing * Flexible working hours * Option for indefinite-term contract * Company-provided mobile phone * Complimentary uniforms Education Requirements: * Completed high school diploma (preferred) Work Location: On-site employment