Job Summary: We are looking for a customer service agent with an excellent attitude and strong communication skills to provide the best experience to customers in the USA, addressing inquiries and building long-term relationships. Key Highlights: 1. Multichannel customer service: phone, chat, and email. 2. Building lasting relationships with customers. 3. Medium-term growth opportunity. **About the Company** If you want to join a U.S.-based technology company specializing in e-commerce software and services. Its **services include its proprietary e-commerce platform and multichannel management software such as: logistics services, marketing services, customer service, and e-commerce analytics software.** This opportunity is for you… **APPLY!** **About the Opportunity** The goal is to deliver the **best customer service and experience for its customers in the USA**, enabling continued revolution of the e-commerce market. Main responsibilities include: * Attending to and establishing a more human connection by addressing customer questions or concerns regarding their operations, warehouses, orders, and e-commerce—via **phone, chat, and/or email**. * Following up on generated tickets to ensure completion of requests and resolution for customers. * Building and maintaining long-term customer relationships to deliver favorable service. **Requirements:** * **Must reside in Querétaro.** * Gender: Unrestricted. * Age: Unrestricted. * **Minimum Education: Verified high school diploma with certificate.** * **Advanced English C1/C2; native-level English is a plus.** * **Experience: Minimum 6 months.** * Dress code: Casual. * Full documentation: Birth Certificate, INE (Official ID), Proof of Address (not older than 3 months), CURP, RFC, Academic Certificate, NSS, Afore (if applicable), Infonavit Payroll Deduction Statement (if applicable). * Passion for customer service. **You’re the person we’re looking for if…** * You have an excellent customer service attitude or prior experience in similar roles. * You communicate effectively. * You possess strong negotiation skills. * You have worked under performance-based goals. * You can build trust-based relationships and collaborate closely to identify needs and opportunities. **What the Company Offers You** * Salary: gross monthly. * **Biweekly payments.** * **Statutory benefits.** * Work schedule: Monday to Sunday, 7:00 AM – 3:00 PM (Saturday off) \| 11:00 AM – 7:00 PM (Saturday off), including 1-hour lunch break. * Referral bonus. * **Starting Month 2:** Hiring bonus of $2,500 MXN (reviewed during interview). **Enhanced Benefits Starting Day 45** * Bonus of up to 30%, broken down by team objective achievement. * 35% vacation premium. * 30-day Christmas bonus (Aguinaldo). * Restaurant vouchers: $1,500 MXN. * Major Medical Expense Insurance. * Life insurance. * Location: Hacienda La Tortuga, El Jacal, 76180 Santiago de Querétaro, Qro. * Free training. * Medium-term career growth. Employment Type: Full-time, indefinite term. Salary: $15,000.00 \- $16,500.00 per month. Benefits: * Study support. * Free beverages. * Employee discounts. * Flexible schedules. * Option for indefinite-term contract. * Major Medical Expense Insurance. * Life insurance. * Grocery vouchers. Application Question(s): * Which municipality/region do you live in? * What is your highest completed level of education? * What is your English proficiency level? * Are you currently employed? * What was your current/last salary? Workplace: On-site employment