Job Summary: We are seeking a hostess to join our team, responsible for welcoming guests, managing reservations, and providing customer service at a traditional restaurant. Key Responsibilities: 1. Customer service and reservation management 2. Table coordination and effective communication 3. Handling complaints and maintaining order *For over 10 decades, we have established ourselves as Puebla’s most tradition-rich restaurant in Poblano gastronomy, and to continue this legacy, we are currently seeking a* ***hostess*** *to join our team.* **Requirements:** * Age: 25 to 35 years old. * English: Basic to Intermediate. * Education: Completed high school diploma. * Residence near Puebla Centro, or convenient transportation access. * Minimum experience: 2 years in restaurants or hotels. **Main Responsibilities:** * Greet customers in a friendly and professional manner. * Confirm reservations and manage the waiting list. * Coordinate table assignments according to availability and customer preferences. * Inform the service team about guest assignments. * Answer basic questions regarding the menu, operating hours, and restaurant services. * Handle initial complaints or escalate them to the appropriate supervisor. * Maintain order and cleanliness at the reception area. * Manage tools such as the reservation book or digital reservation systems. * Communicate estimated wait times and coordinate customer flow with the service and kitchen teams. **Knowledge Requirements:** * Basic customer service protocols and complaint-handling procedures. * Techniques for effective communication. * Familiarity with the restaurant layout and seating capacity. * Basic professional etiquette and conduct standards. * First aid training (preferred). **Skills:** * Ability to instill confidence and comfort in customers. * Ability to multitask effectively, such as assigning tables while managing reservations. * Clear and courteous verbal communication with both customers and team members. * Calm and professional demeanor during peak-demand periods. * Attention to personal appearance aligned with restaurant standards. **We Offer:** * Weekly salary payment. * Daily wage: $315.04 net + tips * Work schedule: Thursday to Sunday, from 10:00 to 18:00 hours. * Statutory benefits after the first year of employment. * Private medical service. Employment type: Full-time Salary: $315.04 per day Benefits: * Salary increases * Employee discount * Company parking * Option for an indefinite-term contract * Staff cafeteria service * Complimentary uniforms Education: * Completed high school diploma (Mandatory) Experience: * Hostess: 2 years (Mandatory) Workplace: On-site employment