At OSROCA Corporativo, we are looking for a **Customer Service Executive** responsible for providing attention and support to our customers through digital and telephone channels, delivering information related to home delivery, services, warranties, and after-sales processes. This role is responsible for internally tracking generated reports, ensuring clear, prompt communication focused on customer satisfaction. **Main Responsibilities:** * Assist customers via WhatsApp, phone, and email, providing information and guidance on after-sales processes. * Create warranty tickets, register them in the system, and route them to the appropriate department. * Follow up on tickets until resolution, monitoring response and repair times. * Keep each customer's contact history and status updated in the system. * Schedule and coordinate service appointments and assessments with customers and the warranty department. * Identify and prioritize critical warranty cases based on severity or reputational impact. * Prepare weekly reports of incoming calls and messages, identifying new or recurring warranty issues. * Ensure every interaction meets quality standards and Customer Experience expectations. **Requirements:** * **Education:** Technical degree or Bachelor’s in Business Administration, Communications, or related fields (in progress or completed). * **Experience:** 2 to 3 years in customer service, preferably in call centers or after-sales. * **Essential knowledge:** Customer service and digital media, WhatsApp Business/API usage, basic CRM operation, and fundamental legal framework (policies, service contracts). * **Technical skills:** Intermediate Microsoft Office (Excel, email, Teams, SharePoint), Foxit PDF Editor, and platforms such as EnKontrol, TOTVS, Treble (basic level). **We Offer:** * Job stability within a growing corporate environment. * A work culture focused on continuous improvement and excellence in customer service. * Professional development opportunities within the Customer Experience area. **If you meet the requirements and are interested in joining OSROCA Corporativo, apply here by attaching your updated resume.**