Bilingual Customer Service Representative

Description

Position Summary: The Referral Specialist is essential to clinical and call center teams, focused on delivering a positive and efficient experience by scheduling appointments and confirming information. Key Highlights: 1. Bilingual customer service experience. 2. Focused on delivering a positive and efficient patient experience. 3. Prioritizes tasks in a dynamic environment to meet performance metrics. **Referral Specialist** – On-site **Employment Type:** On-site, Contractor contract **Availability:** Monday to Friday, 7:00 AM to 4:00 PM **Job Description:** The Referral Specialist is a key member of clinical and call center teams, focused on delivering a positive, welcoming, and efficient experience to patients. Their primary responsibility is to contact patients to schedule appointments, confirm their information, and answer initial questions, ensuring patients feel supported and informed. **Responsibilities:** \- Contact patients to schedule appointments and confirm information. \- Accurately verify and document patient data. \- Assess urgency based on reported symptoms and escalate cases requiring immediate attention. \- Adhere to assigned schedules and productivity standards. \- Prioritize tasks and work toward daily performance metrics in a dynamic environment. **Skills and Requirements:** \- Proficiency in English (**oral and written C1 level**). \- Bilingual customer service experience. \- Minimum of 1 year of consistent work history in previous roles. #Reclutamiento25 Employment Type: Full-time Application Question(s): * On a scale of 1 to 10, what level of conversational English do you currently have? * What is your current salary expectation? Work Location: On-site employment