Customer Service Representative

Description

Summary: This Customer Service Representative will communicate with prospective clients, manage data entry, conduct follow-up calls, and oversee client onboarding for a personal injury law firm. Highlights: 1. Engage with prospective clients via diverse communication channels 2. Perform accurate data entry and client follow-up calls 3. Manage the client onboarding process effectively **BACK OFFICE DE CHIHUAHUA busca Customer Service Representative en Mérida, Yucatán** ------------------------------------------------------------------------------------- **Customer Service Representative Legal Intake** Our client, a law firm specializing in personal injury, is seeking top professionals for the position of **Customer Service Representative (Legal Intake)**. * **On\-site role:** Mérida, Yucatán * **Schedule:** 7:00 AM \- 5:00 PM PST ### **What were looking for:** * 6\+ months of experience in customer support * College degree with some law school experience: **a plus** * Legal background: **a plus** * English level C1 or higher ### **What you'll do:** * Communicate with prospective clients via phone, email, and text. * Ensure all data is accurately entered into the system. * Make follow\-up calls to potential clients. * Manage the onboarding process for new clients. * Answer and evaluate incoming calls from potential clients to determine whether they should be retained by the firm or referred to other firms, while entering client contact information into the system. **Nivel de educación deseada:** Media Superior **Nivel de experiencia deseada:** Nivel Inicial **Función departamental:** Atención al cliente **Industria:** Call Centers / Telemarketing **Habilidades:** * INGLÉS *Esta vacante viene de la bolsa de empleo Talenteca.com:* *https://www.talenteca.com/anuncio?j\_id\=69cb5d7d57000030002e56cc\&source\=indeed*