Job Summary: BACK OFFICE DE CHIHUAHUA is seeking a Customer Service Representative Healthcare (Referral Specialist) to deliver customer service in the healthcare sector. Key Highlights: 1. Opportunity to strengthen your clinical scheduling career. 2. Provide a warm, efficient, and professional experience to patients. 3. Teamwork and autonomous work in a dynamic environment. **BACK OFFICE DE CHIHUAHUA is seeking a Customer Service Representative in Mérida, Yucatán** ------------------------------------------------------------------------------------- **We are looking for a Customer Service Representative Healthcare (Referral Specialist)** **Join now and build your experience as a Scheduler in the healthcare sector!** **Schedule:** Monday to Friday, 8:00 a.m. to 5:00 p.m. We seek a candidate passionate about customer service and possessing strong communication skills to join our team as a **Referral Specialist**. This role is essential to delivering a warm, efficient, and professional experience to each patient from the first contact. You will have the opportunity to strengthen your clinical scheduling expertise and administrative development within the healthcare sector. **Responsibilities** * Contact patients to schedule podiatry appointments, delivering professional, courteous, and patient-experience-focused service. * Accurately verify demographic and health insurance information. * Clearly and completely record the reason for the consultation. * Identify urgent cases based on symptoms and escalate appropriately. * Meet established productivity standards and scheduled hours. **Key Requirements** * **Spoken and written English B2+ (mandatory).** * **Experience as a Scheduler or in medical appointment scheduling.** * Ability to document information with detail and accuracy. * Excellent telephone communication, professional demeanor, and clarity in expression. * Experience working in dynamic, high-call-volume environments. * Basic computer skills and willingness to learn EHR systems. * Organization, time management, and adherence to daily performance metrics. * Autonomous and team-based work. * **Call center, customer service, and/or healthcare sector experience.** * **Verification of demographic and health insurance data.** * **Prior experience in high-call-flow environments.** **Desired Education Level:** High School Diploma **Desired Experience Level:** Entry Level **Departmental Function:** Customer Service **Industry:** Call Centers / Telemarketing **Skills:** * english * ats * call center *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69ab52595100002f002b3dab&source=indeed*