**At Macropay, we have a new opportunity for you!** ------------------------------------------------------- At Macropay, we believe in talent, passion, and continuous growth. Today, we are looking for people who share our values and want to become part of a dynamic, committed, and innovative team. If you're looking for a new professional challenge, this is your chance. We'd love to meet you! ### **Open Position: CONTACT CENTER QUALITY ANALYST** **Location:** Mérida, corporate campus **Contract Type:** Full-time **Department:** Customer Experience ### **What are we looking for?** * Ensure compliance with established processes according to contact center quality policies by monitoring calls, chats, emails, and any other customer interactions with Macropay, aiming for continuous improvement through constant feedback to operational staff. * Analyze, document, and interpret each interaction between the agent and the customer to ensure adherence to established procedures. * Experience dealing with customers (Contact Center, front desk, sales representative) * Availability to work rotating shifts * Experience with Excel * Knowledge of TELEMARKETING regulations ### **Key Responsibilities:** Monitor and analyze every customer interaction across all authorized channels Provide objective and timely feedback to each agent to ensure continuous improvement and development ### **What we offer:** Competitive salary Statutory benefits Additional Benefits: * Grocery vouchers * Savings fund * Major medical expense insurance ### **How to apply?** Apply directly through this platform or send your updated CV to: **Talento@macropay.mx** Email subject: *"Vacancy Contact Center Analyst – \[Your full name]"* ### **We want to meet you and learn what makes you unique!** Learn more about us: Home \- Macropay