**At Macropay, we have a new opportunity for you!** ------------------------------------------------------- At Macropay, we believe in talent, passion, and continuous growth. Today, we are seeking individuals who share our values and wish to join a dynamic, committed, and innovative team. If you are looking for a new professional challenge, this is your opportunity. We want to meet you! ### **Available Position: CONTACT CENTER QUALITY ANALYST** **Location:** Mérida, Corporate Campus **Employment Type:** Full-time **Department:** Customer Experience ### **What We Are Looking For:** * Ensure compliance with established processes outlined in the contact center’s quality policies by monitoring calls, chats, emails, and any other customer interactions with Macropay, pursuing continuous improvement through consistent feedback to operational staff. * Analyze, document, and interpret each advisor’s interaction with customers to ensure adherence to established processes. * Experience handling customers (contact center, front desk, sales representative) * Availability to work rotating shifts * Experience using Excel * Knowledge of TELEMARKETING regulations ### **Key Responsibilities:** Monitor and analyze every customer interaction across all authorized channels Provide objective and timely feedback to each advisor to ensure continuous improvement and development ### **What We Offer:** * Competitive salary * Statutory benefits * Enhanced benefits: * Grocery vouchers * Savings fund * Major medical expense insurance ### **We want to meet you and learn what makes you unique!**