**QUALITAS is seeking a Bilingual Customer Service Agent in Cuajimalpa de Morelos, Mexico City** ---------------------------------------------------------------------------------------------- Would you like to join the leading company in automotive insurance? We are looking for talent! **BILINGUAL CALL CENTER EXECUTIVE / CUAJIMALPA** Quálitas insures vehicles, protects people. **RESPONSIBILITIES:** * Handle inquiries in English and Spanish received through any contact channel of the department, responding promptly and efficiently; ensuring appropriate follow-up while adhering to legal and operational guidelines governing the automotive insurance sales process. * Make outbound calls using the designated script and commercial terms corresponding to the Campaign or Special Business initiative, targeting assigned database contacts, email recipients, or leads—conducted either in English or Spanish—to reach customers and offer the company’s services. * Timely and accurately manage follow-ups for appointments postponed by customers (schedules), generating sales to meet objectives and targets set by management and/or metropolitan leadership—calls may be conducted in English or Spanish. **REQUIREMENTS:** * **Advanced English proficiency** * Completed high school education * Minimum 1 year of experience in customer service/sales * Strong verbal communication skills * Negotiation skills * Clean credit bureau record **WE OFFER:** * Base salary: MXN $14,500.00 per month (gross) + commissions starting from the 4th month. * Statutory and enhanced benefits (30-day bonus, Social Security, IMSS, Profit Sharing, gym partnerships, academic scholarships, internal university, among others) * 100% payroll processing * Direct employment contract with the company * Psychological support for employees * Career development plan **WORK SCHEDULE:** Monday to Friday, 8:30 AM to 6:30 PM; Saturday, 9:00 AM to 2:00 PM **WORK LOCATION:** Cuajimalpa / Puente el Yaqui **EDUCATION LEVEL REQUIRED:** Upper Secondary Education **YEARS OF EXPERIENCE REQUIRED:** Mid-level **DEPARTMENTAL FUNCTION:** Customer Service **INDUSTRY:** Call Centers / Telemarketing **SKILLS:** * Call center experience * Availability to work flexible hours * NO CREDIT BUREAU DEFAULTS *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=694c19043a00003b00e777a1&source=indeed*