Job Summary: This role coordinates and supervises group and event operations, acting as a liaison between planners and hotel staff to ensure successful experiences and guest satisfaction. Key Highlights: 1. Proactive monitoring of daily event and group operations. 2. Coordination and supervision of events to ensure quality and service. 3. Liaison between planners and hotel staff for smooth execution. RESPONSIBILITIES: \- Effectively and proactively monitor the daily operational functions of Events and Groups. This includes providing support and guidance to the banquet team, working and communicating closely with all hotel departments, and ensuring a successful and effective event resulting in a positive guest experience. \- Responsible for coordinating and supervising the hotel’s group/event operations to ensure contracted services are delivered on time and in accordance with established quality and service standards, as well as closing procedures. Primary focus is on tracking, operations, upselling, closing, and post-sale service for each confirmed group and/or event. \- This position serves as the liaison between meeting planners and hotel staff. Responsibilities include: managing the sales agreement, detailing all food, beverage, and A/V requirements, managing room blocks, collecting billing instructions, and conducting final reviews. They also serve as on-site contacts and are responsible for the smooth execution of all events. \- Ensure satisfaction of both internal and external customers; where internal customers understand the services being delivered and their associated costs, and external customers receive timely, detailed closing documentation for immediate review. \- Enter the group’s deposit schedule into Envision under the Billing section according to the contract to facilitate tracking. \- Be familiar with the meeting room rates and group/event menus provided by the Sales Director and/or Events Sales Manager. \- Follow up on pending payments for upcoming events and groups, or for extras from past events, and generate corresponding invoices. \- Verify that charges from outlets and other venues are correctly posted in the system per service orders, contracts, and joint verification with banquet captains prior to end-of-day closing. \- Perform account closings for groups and events. Job Type: Full\-time Pay: $15,000\.00 \- $15,300\.00 per month Work Location: In person
Juan García
Indeed · HR
Juan García
Indeed · HR
