Commercial Coordinator

Description

Position Summary: Coordinate, supervise, and strengthen commercial activities, managing the customer portfolio, sales opportunities, and strategies. Key Highlights: 1. Lead and coordinate sales and customer service teams 2. Develop commercial strategies to drive growth 3. Manage key relationships with strategic customers **COMMERCIAL COORDINATOR / SALES COORDINATOR** **1\. General Position Information** Position Title: Commercial Coordinator / Sales Coordinator Department: Commercial / Sales Location: Mérida, Yucatán Reports To: General Management / Administrative Management **Monthly Salary: $15,000\-$18,000** **Bonuses: Performance-based** Team Size: \* Customer Service Team (3 people) \* B2B Field Sales Representative Position Objective: Coordinate, supervise, and strengthen the company’s commercial activities, ensuring proper management of the customer portfolio, follow-up on sales opportunities, high-quality customer service, and development of commercial strategies that drive sales growth. 2\. Key Responsibilities Supervision of the Customer Service Team \* Supervise the daily performance of the customer service team. \* Verify timely handling of quotations, orders, and customer requests. \* Ensure professional and efficient customer service. \* Monitor team progress toward commercial targets. \* Identify areas for service improvement and propose corrective actions. Customer Portfolio Management and Analysis \* Periodically analyze active and inactive customer portfolios. \* Identify growth opportunities within existing customers. \* Design strategies to re-engage customers who have stopped purchasing. \* Track customer purchasing behavior. \* Identify cross-selling or consumption-increase opportunities. Coordination of Commercial Strategies and Promotions \* Design and coordinate commercial campaigns to boost sales. \* Define promotions, product bundles, or temporary commercial strategies. \* Coordinate commercial content management on social media. \* Propose strategies to increase acquisition of new customers. \* Coordinate commercial activities with internal and external sales teams. Customer Incident Tracking and Management \* Track complaints, incidents, or customer dissatisfaction reports. \* Ensure each incident is addressed and resolved promptly and appropriately. \* Coordinate with relevant departments (logistics, warehouse, production, or administration) to resolve issues related to orders, deliveries, or products. \* Supervise product exchanges, returns, or corrections when necessary. \* Maintain direct communication with the customer throughout the resolution process. \* Guarantee rapid and professional problem resolution to prevent customer loss. \* Record and analyze incidents to identify recurring issues and propose improvements to internal processes. Strategic Customer Relationship and Follow-up \* Conduct periodic visits to the company’s key customers. \* Collect feedback on service quality and product quality. \* Identify opportunities for improvement or sales expansion. Field Sales Representative Coordination \* Supervise and monitor the field sales representative’s performance. \* Review progress in prospecting, client visits, and acquisition of new customers. \* Support defining strategies for entering new markets. Commercial KPI Monitoring and Reporting \* Prepare periodic reports on commercial department performance. \* Monitor key indicators such as monthly sales, new customers, active/inactive customers, repurchase rate, and target achievement. \* Present results and improvement proposals to General Management. 3\. Position Profile Education: \* Bachelor’s degree in Business Administration, Marketing, Business, or related field (preferred). Experience: \* 1–3 years of experience in commercial or sales roles. \* Experience coordinating sales or customer service teams. \* Experience managing customer portfolios and commercial follow-up. Competencies: \* Leadership and team coordination capability. \* Organizational and administrative control skills. \* Negotiation and communication skills. \* Results orientation. \* Commercial analytical ability. \* Proactivity and problem-solving focus. 4\. Additional Requirements \* Intermediate proficiency in Excel or other commercial analysis tools. \* Experience using administrative systems or CRM (preferred). \* Professional appearance. \* Availability to conduct occasional customer visits. 5\. Performance Indicators (KPIs) \* Achievement of sales targets. \* Growth of the customer portfolio. \* Reactivation of inactive customers. \* Customer repurchase rate. \* Customer response time. \* Incident resolution time. \* Customer service team performance. Position Type: Full-time Salary: $15,000\.00 \- $18,000\.00 per month Work Location: On-site employment