**Job Profile:** Systems Computer Engineer (Technical Support) **Department:** Systems / Information Technology **Position:** Head of Systems Computer Engineer – Technical Support **Position Objective** Provide comprehensive technical support to the organization’s employees, ensuring the proper functioning of computing equipment, printers, and technological systems, as well as timely response to incidents related to hardware, software, and networks, in order to guarantee operational continuity of daily activities. **Functions and Responsibilities** * Provide technical support to employees regarding the use of computing equipment (laptops and PCs). * Diagnose and resolve hardware and software failures. * Perform preventive and corrective maintenance on printers. * Install, configure, and update operating systems, programs, and applications. * Address incidents related to networks, connectivity, and peripherals. * Track and manage technical failure reports. * Provide basic user guidance on appropriate use of equipment and systems. * Maintain up-to-date inventory of computing equipment and printers. * Support installation and configuration of new equipment. * Comply with the company’s information security guidelines and policies. **Position Requirements** * **Education:** Bachelor’s degree or Engineering degree in Computer Systems, Computer Science, or related field. * **Experience:** Minimum 1 year in technical support and maintenance of computing equipment and printers (preferred). * **Technical Knowledge:** * Windows and/or macOS operating systems. * Hardware and software maintenance. * Printer and peripheral configuration. * Basic networking (LAN, Wi-Fi). * Office suite. * **Skills:** * Customer service orientation and courteous demeanor. * Analytical ability and problem-solving skills. * Organization and incident tracking. * Teamwork. * Clear and effective communication. **Competencies** * Service orientation. * Proactivity. * Responsibility. * Ability to work under pressure. * Willingness to learn. Position type: Full-time Salary: $12,000.00 – $13,000.00 per month Workplace: On-site employment