We are looking for enthusiastic people to join our team in Mexico! Our goal is to build a group of people passionate about customer service and deliver the best service through fast, customer-focused, and reliable solutions. As a Customer Service Agent, you will be the welcoming face of Localiza&Co and responsible for delivering exceptional service to build strong relationships by offering customized solutions for each of our customers. We are looking for someone with strong communication skills who can inspire confidence in our customers and maintain long-term relationships. If you have experience in customer service and are interested in joining a dynamic and growing team, we want to hear from you! **Responsibilities:** 1. Serve customers from different segments at service counters, providing information and presenting the terms agreed upon when opening car rental contracts; 2. Help the agency achieve high levels of customer satisfaction by delivering friendly and differentiated service, and informing customers about available communication channels at the end of all rental contracts; 3. Contribute to the subsidiary’s growth and profitability through rate negotiations at the service desk, additional offers, and collection of reimbursable expenses; 4. Help ensure the subsidiary maintains an appropriate fleet size relative to rental volume by daily monitoring of vehicle reservation and return reports; 5. Verify that amounts received from car rentals comply with procedures and system authorizations through issuance and review of cash closure reports, payment slip processing, and cash control; 6. Contribute to fleet safety and quality by performing daily checks on available vehicles, recording unproductive kilometers when necessary, and tracking open contracts; 7. Help maintain customer database quality by accurately completing and updating customer records; **What We Require:** 1. Minimum 1 year of experience in a similar position. 2. Completed or incomplete bachelor’s degree. 3. Basic-level Microsoft Office proficiency. 4. Proactivity and Communication Skills. 5. Advanced English. 6. Availability of time. 7. On-site work. 8. Interpersonal Skills. 9. Negotiation Techniques. **What We Offer:** Major Medical Expense Insurance. Vacation days exceeding statutory requirements. Food vouchers. Maternity leave exceeding statutory requirements. Experience the journey and help build the future of mobility with us! We are one of Latin America’s largest and most comprehensive mobility platforms. Job Type: Full-time, Indefinite term Salary: $15,000.00 – $20,000.00 per month Benefits: * Employee discount * Maternity leave exceeding statutory requirements * Major medical expense insurance * Life insurance * Free uniforms * Additional vacation days or paid leave * Food vouchers Application Question(s): * What is your level of English? (spoken and written) * Are you available to rotate shifts? (morning, afternoon, and night) * What is your salary expectation? Education: * Completed high school diploma (preferred) Work Location: On-site employment