Job Summary: GAMMA EL CASTELLANO is seeking a Customer Service Manager with experience in the hospitality industry, strong communication skills, and the ability to make decisions and organize effectively. Key Highlights: 1. Opportunity in the hospitality industry with a focus on customer service. 2. Role requiring initiative, organization, and public interaction. 3. Development of skills in accounting and hotel system management. **GAMMA EL CASTELLANO is seeking a Customer Service Manager in Centro – Mérida, Yucatán** ------------------------------------------------------------------------------------------- Bachelor’s degree or Technical Superior University (TSU) in Hospitality / Tourism * Strong verbal communication and negotiation skills * Service-oriented attitude Minimum 6 months’ experience in front desk/reception English proficiency: 70% Rotating shifts: 3 shifts Candidate: Honest, responsible, punctual, organized, committed Skills: * Decision-making * Initiative * Public interaction * Must reside in Mérida, Yucatán. Knowledge: * Accounting * Proficiency in Microsoft Office (Excel) * Hotel system operation Responsibilities: * Customer service * Operation of banking terminal * Conducting nightly hotel audit * Reviewing income from each revenue center and reconciling it with the system * Verifying consumption checks * Generating individual income reports per receptionist * Reviewing departmental consumption vouchers * Preparing income reports * Preparing administrative reports Benefits: * Competitive salary * Benefits exceeding legal requirements from day one \*Meal service\* * Uniforms * Grocery vouchers **Desired Education Level:** Bachelor’s degree – certified graduate **Desired Experience Level:** Mid-level **Departmental Function:** Customer service **Industry:** Hospitality **Skills:** * Teamwork * Strong verbal communication *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69b4d00e5b00003c0073ed8f\&source\=indeed