Operational Coordinator

Description

Position Summary: We are seeking an Operations Coordinator to supervise, coordinate, standardize, and optimize condominium operations, serving as the key liaison between management and the operational team to ensure service quality and customer satisfaction. Key Highlights: 1. Lead and coordinate operational teams for condominium management 2. Optimize processes and ensure customer service quality 3. Participate in strategic meetings and make decisions under pressure **Job Description** We are a company dedicated to condominium management. We seek an Operations Coordinator responsible for supervising, coordinating, standardizing, and optimizing the operations of managed condominiums. This role serves as the liaison between management and the operational team (property managers), ensuring compliance with processes, service quality, operational efficiency, and customer satisfaction. **General Responsibilities** ● Supervise property managers’ performance across condominiums. ● Ensure compliance with policies, processes, and operational standards. ● Standardize operations across all developments. ● Monitor operational and service performance indicators (KPIs). ● Identify areas for improvement and propose optimization strategies. ● Coordinate and supervise general vendors (maintenance, security, etc.). ● Validate proper execution of preventive and corrective maintenance. ● Track critical incidents and resolve complex issues. ● Ensure quality in resident and committee interactions. ● Participate in strategic meetings with clients or board committees. ● Train and develop property managers / operational supervisors. ● Evaluate operational staff performance and recommend corrective actions. ● Monitor and track operational reports from all condominiums. ● Optimize resources and pursue operational efficiencies. ● Implement continuous process and service improvements. ● Serve as the liaison between management and operations. ● Align all condominiums with company objectives. **Skills and Knowledge** ● Leadership and team management. ● Strong organizational and follow-up skills. ● Familiarity with condominium management platforms. ● Analytical thinking and problem-solving ability. ● Results-oriented mindset and commitment to continuous improvement. ● Excellent communication and negotiation skills. ● Decision-making under pressure. ● Customer- and service-oriented approach. ● Proactivity and initiative. ● Ability to standardize processes. ● Conflict resolution skills. ● Attention to detail and holistic vision. ● KPI management. ● Proficiency in Office software (Intermediate-to-advanced Excel). ● Experience with administrative systems. ● Prior experience in condominium or service management is preferred. **Requirements** * Bachelor’s degree or Engineering degree (Business Administration, Industrial Engineering, Architecture, or related field). * Personal vehicle * Working hours: Monday to Friday, 9:00 AM to 5:00 PM; Saturdays, 9:00 AM to 3:00 PM Employment type: Full-time Salary: $17,000.00 - $19,000.00 per month Work location: On-site employment