**Operational Commercial Manager** ------------------------------- ### **Compensation and Benefits** * **Salary:** $40,000 to $50,000 gross monthly * **Bonuses and Commissions:** Monthly commissions and annual bonus * **Benefits:** Statutory benefits, grocery vouchers, and savings fund * **Location:** Mérida, Yucatán ### **Job Description** The **Operational Commercial Manager** will be responsible for directing, coordinating, and optimizing the company's commercial and operational strategies, ensuring the achievement of sales, profitability, and efficiency objectives. This position requires a well-rounded profile capable of combining strategic vision with operational execution, leading multidisciplinary teams, and ensuring high performance, customer service, and process control. The role demands strong skills in leadership, financial analysis, negotiation, and planning, with a focus on measurable results and continuous improvement. ### **Key Responsibilities** #### **Commercial Management and Profitability** * Design and execute commercial strategies that drive sales, market share, and profitability. * Monitor sales results, margins, and achievement levels against established targets. * Analyze performance indicators (KPIs) and prepare executive reports for decision-making. * Ensure proper implementation of promotions, commercial campaigns, and pricing policies. #### **Leadership and Team Development** * Lead and motivate commercial and operational teams to achieve outstanding results. * Foster a culture of high performance, customer orientation, and goal achievement. * Evaluate performance, identify training needs, and develop internal talent. #### **Operational Management** * Ensure the proper execution of operational and administrative processes in units under responsibility. * Implement controls to ensure efficiency, regulatory compliance, and loss reduction. * Supervise logistics operations, inventory, cash flow, and customer service. * Coordinate with support areas (procurement, finance, logistics, human resources) to ensure integrated operations. #### **Planning and Analysis** * Prepare operational and commercial budgets, tracking goal attainment and variances. * Analyze sales data, product turnover, customer flow, and profitability per business unit. * Propose actions for improvement and optimization of commercial and operational processes. #### **Commercial Relationships and Customer Service** * Maintain strong relationships with key clients and strategic partners. * Resolve conflicts or critical situations quickly and effectively. * Ensure quality standards, service, and customer satisfaction. ### **Job Requirements** **Education:** Completed or near-completion bachelor’s degree in Business Administration, Finance, Marketing, or related fields. **Experience:** * Minimum **3 years of experience in commercial and operational managerial roles.** * Experience leading sales, operations, and customer service teams. * Desired experience in group or individual lending, business or SME credit, services, real estate, or related sectors. **Skills and Competencies:** * Strategic leadership and execution capability. * Commercial analysis and financial insight. * Negotiation and effective communication. * Operational planning and results management. * Conflict resolution and customer orientation.