Summary: This role involves providing software and application knowledge to support solution implementation, optimize services, and consult on resolutions within a global IT function. Highlights: 1. Lead the future of snacking by making it uniquely yours. 2. Collaborate with multiple vendors and lead complex projects. 3. Manage infrastructure services delivery, support, and excellence. Job Description **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.** You provide software and application knowledge to support implementation of the given solutions. **How you will contribute** You will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to identify suppliers, evaluate them, on\-board new vendors, establish and run vendor governance; collaborate with management and follow\-up on requisitions, purchase orders, invoices, and payments; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes. **What you will bring** A desire to drive your future and accelerate your career. You will bring experience and knowledge in: * Working collaboratively with multiple vendors * Leading complex projects \- project management * Stakeholder management and influencing skills * Managing infrastructure services delivery, support and excellence * Working in global IT function with regional or global responsibilities in an environment like Mondelēz International * Working with IT outsourcing providers using frameworks such as the IT Infrastructure Library * Working with internal and external teams and leading when necessary **More about this role:** **Education \& Experience** * Bachelor’s degree in Information Systems, Human Resources, Business Administration, or related field. * 5\+ years of experience with Time \& Attendance systems, with at least 3 years of direct experience in **INFOR T\&A**. * 3\+ years in a supervisory or managerial role. * Strong understanding of payroll processes, workforce management, and labor compliance. * English Language is mandatory and additional MEU/NALA languages are desirable. * Project management skills **Skills \& Competencies** * In\-depth knowledge of INFOR T\&A configuration, reporting, and integration. * Strong leadership, coaching, and team management skills. * Excellent problem\-solving and analytical abilities. * Effective communicator able to work with both technical and non\-technical stakeholders. * Advanced proficiency in MS Excel and reporting/analytics tools. * Project management experience (system upgrades, rollouts, or migrations). * ITIL desirable. * Strategic and Sustain Solution in WFM. * Scheduling / labor management, experience in MVS (Master Rotation and Auto Assignment) * Workday/HCM Integration **Key Attributes** * Strategic thinker with ability to align system capabilities to business goals. * Service\-driven, with strong focus on user experience and process efficiency. * High integrity and confidentiality in handling employee data. * Adaptable and proactive in a fast\-paced, changing environment. No Relocation support available Business Unit Summary At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high\-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands globally and locally including many household names such as *Oreo*, *belVita* and *LU* biscuits; *Cadbury Dairy Milk*, *Milka* and *Toblerone* chocolate; *Sour Patch Kids* candy and *Trident* gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum. Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Software \& Applications Technology \& Digital