Summary: Manages customer contract processes, leads negotiations for complex agreements, and collaborates with internal teams to ensure timely execution and customer satisfaction. Highlights: 1. Owns and manages contract process for timely delivery and execution 2. Leads negotiation of financial and contractual terms within customer agreements 3. Develops internal stakeholder relationships and works independently on projects **Updated:** Today **Location:** Tlalnepantla, MEX, Mexico **Job ID:** 25105925\-OTHLOC\-7304\-2DH Not ready to apply? Join our Talent Network **Description** Customer Contract Manager Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business\-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®. Discover what our 29,000 employees, across 110 countries already know. **WORK HERE MATTERS EVERYWHERE** Why Syneos Health * We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. * We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. * We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. **Job Responsibilities** **JOB RESPONSIBILITIES** * Maintains ownership of and manages contract process to ensure timely delivery and execution consistent with standard cycle times, including but not limited to, the coordination and finalization of the contractual instrument to align with defined scope of work. * Leads the negotiation and preparation of both financial and contractual terms within complex customer agreements, identifying financial risks, assessing budget impacts, and validating all contract changes to ensure alignment with internal standards. Provides clear analysis and recommendations to internal stakeholders and Project Leads, proactively communicates financial and contractual issues, escalates material deviations to leadership, and remains engaged with Customers and internal teams until all terms are fully resolved and agreed upon. * Collaborates closely with the Pricing and Proposals teams to finalize budgets and financial models, and presents financial terms to customers with a strong command of internal financial policies. Effectively negotiates with Customers to achieve mutually acceptable financial outcomes and proactively escalates material deviations to leadership, remaining engaged until resolution. * Drives quarterly contracting targets through active workload management and prioritization and setting of plans for delivery and execution. Contributes to team effort and takes self\-initiative to accomplish individual targets that align with quarterly departmental goals. * Develops internal stakeholder relationships and works independently with Project Leads, Business Development, and Customer on assigned projects. Attends face\-to\-face meetings or calls with Project Leads and Customers as needed to ensure timely execution of contract. * Updates and maintains timely records in Customer Relationship Management (CRM) system and Contract Management System based on Customer Contract Management (CCM) processes throughout the day on a daily basis. * Works consistently within the department’s metrics/timelines for completion of documents and related tasks. * Follows all CCM review processes and strives to consistently deliver a quality product to both internal stakeholders and external Customers. Evaluates contracts for completeness and accuracy by comparing to department guidelines to determine adherence and ensures that corrections are appropriately made and documented to ensure the highest quality document is always delivered. * Maintains a high level of flexibility. Proactively creates and resets priorities as the need arises to adhere to standard turnaround times. Identifies and raises issues before they become critical and adjusts quickly to the changes of a dynamic organization. * Perform all other duties as assigned. Minimal travel may be required (up to 25%). **QUALIFICATION REQUIREMENTS** * BA/BS degree in a Business Administration, Finance or Legal field with a minimum of 2 to 5 years of experience preferably in contract drafting, and/or contracts management within a pharmaceutical research, go to market, and/or healthcare environment; or equivalent combination of education, training, and experience. * Must be customer\-centric, self\-motivated, and proactive. * Flexibility in responding to job demands. * Must have excellent problem\-solving skills and above average attention to detail. * Ability to perform several tasks simultaneously to meet critical deadlines and possess strong analytical skills. * Ability to work successfully in a team environment and maintain effective working relationships with colleagues and manager. * Demonstrates effective time management skills. * Ability to prioritize multiple tasks with management guidance and oversight. * Excellent interpersonal, verbal and written communication skills. * Demonstrates a positive and flexible attitude toward new and/or unconventional work assignments. * Ability to consistently perform and deliver a high\-quality work product. * Excellent organizational skills with ability to prioritize multiple tasks. * Ability to work well under pressure and adapt to changing priorities. * Professional ability to interact with individuals at all levels and different personalities. * Good interpersonal skills and ability to work well with others **Get to know Syneos Health** Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000\+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever\-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com **Additional Information** Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. **Summary** Owns and manages the contracts process and works proactively with Project Leads and Business Development in the development and execution of contract documents with a primary focus on customer satisfaction. Drives identified corporate targets and departmental goals through active workload management and prioritization. Identifies project and/or individual contract\-related risks and provides swift resolution to ensure timely execution of contracts and change orders.