Job Summary: Blu is seeking a Customer Success Manager to be the face of the company, proactively and efficiently addressing customer inquiries and needs across multiple channels, resolving issues and complaints. Key Highlights: 1. Transform financial services in Mexico with credit cards. 2. Growth opportunity at a VC-backed FinTech. 3. Collaborate closely with other departments. **About Us:** Blu is a fast-growing, venture-capital-backed FinTech aiming to transform financial services in Mexico by offering credit card products to underserved populations. Blu provides every customer the opportunity to obtain a credit card and build their credit history—without complicated paperwork, without prior credit history, and without an annual fee. Blu is one of the most well-funded startups in the region. We are backed by leading global venture capital funds, including Blockchange Ventures, Fenbushi Capital, Wave Digital Assets, Knollwood Investment Advisory, gate.io, DoraHacks, and Outlier Ventures—who have successfully invested in startups such as Poshmark, Casper, WorldCoin, and Solana. **Location:** Reforma, Mexico City. Public office. **Job Description:** In this role, you will be the face of our company and play a critical role in ensuring customer satisfaction and retention. **Responsibilities:** * Proactively and efficiently handle customer inquiries and needs across multiple communication channels—including phone, email, and chat. * Effectively resolve problems and complaints, ensuring a positive customer experience in every interaction. * Provide accurate information about the credit card and company policies. * Accurately and promptly manage and update customer records and databases. * Collaborate closely with other departments to ensure coordinated and efficient responses to customer needs. * Identify opportunities to improve customer service processes and procedures. **Requirements:** * Prior experience in customer service roles within finance-related industries. * Excellent verbal and written communication skills. * Demonstrated ability to effectively solve problems and make informed decisions. * Customer orientation and empathetic skills to understand customer needs and concerns. * Ability to work independently and collaboratively in a dynamic environment. * Basic knowledge of Customer Relationship Management (CRM) tools and computer systems. * English is a plus. **Soft Skills:** * Communication. * Customer orientation. * Data analysis. * Problem solving. * Teamwork. * Strategic thinking. * Leadership. * Project management. **Benefits:** * $15K gross monthly salary. * $3K monthly food vouchers. * 30 days’ year-end bonus. * Private health insurance (Sofía). * Preferential pricing for gym access (TotalPass). * Birthday day off. * Partner’s birthday day off. * 24 paid vacation days (after 6 months of employment). * Growth opportunity. Employment type: Full-time, indefinite term Salary: $15,000.00 per month Benefits: * Gym discount * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Sick leave * Medical expense insurance * Major medical expense insurance * Additional vacation days or paid leave * Food vouchers Workplace: On-site employment