Job Summary: Customer Service Analyst with experience in Call Center, focused on providing technical solutions and timely follow-up on reports. Key Highlights: 1. Job stability 2. Continuous technical learning 3. Technical profile with customer service orientation **Customer Service Analyst** Growing company seeks a **Customer Service Analyst** with experience in customer service via Call Center, focused on providing technical solutions and timely follow-up on reports. **Location:** **Las Armas, Naucalpan, State of Mexico** **Work Schedule:** * **Monday to Friday:** 8:00 a.m. to 5:00 p.m. * **Saturdays:** 8:00 a.m. to 2:00 p.m. **Requirements:** * Education: Completed high school, incomplete university degree, or technical degree. * **Intermediate Excel** * Prior experience in similar roles and customer service (Call Center). * Strong communication skills and customer service orientation. * Technical profile with customer service focus. **Main Responsibilities:** * Analysis of service data. * Development of service KPIs. * Answering calls and providing technical responses to customers. * Calling customers to follow up on reports. * Resolving issues remotely via phone. * Using various tools and platforms available to log and track calls received from customers. * Making calls to field resources to follow up on service delivery and compliance. **Required Competencies:** * Effective communication. * Results-oriented. * Organization and follow-up. * Teamwork. **We Offer:** * **Fixed salary:** $12,000 MXN per month * **Statutory benefits from day one**, with 100% social security contributions * **Life insurance and accident insurance** * Job stability and continuous technical learning Employment type: Full-time Salary: $12,000.00 per month Benefits: * Life insurance Work location: On-site employment