Position Summary: We are seeking an Early-Stage Collections Manager to work in-office, focused on telephone-based account management and retention for unpaid accounts, as well as problem resolution. Key Highlights: 1. Experience in telephone collections management and administrative areas 2. Negotiation skills and fluency in speech 3. Responsible for early-stage portfolio and collections indicator TOTAL PLAY, a major Mexican telecommunications company (100% Mexican-owned), is seeking new talent for the role of: Early-Stage Collections Manager In-office position Requirements: * Minimum 1 year of experience in collections-related areas. (Telephone collections management and administrative areas.) * Completed bachelor’s degree in Business Administration or related field * Intermediate or advanced Excel proficiency * Experience in collections activities * Fluency in speech and negotiation skills * Excellent customer service attitude * Problem-solving ability Job Responsibilities: Achieve objectives for non-payment portfolios—first invoice and/or buckets defined by central strategy. Retain first-invoice non-payment accounts through telephone-based management of 100% of assigned portfolios. Manage early-stage portfolios via telephone outreach for customers not reached and/or refusing payment, as assigned by central collections. Responsible for Early-Stage Portfolio Report findings, causes, and/or reasons for non-payment Document customer interactions in the system Responsible for early-stage collections management and indicator Schedule Mon–Fri: 9 AM to 7 PM with 2-hour lunch break Sat–Sun: Rotating rest days; if working, schedule is 9 AM to 5 PM We Offer: Statutory benefits Base salary of $9,452.40 + productivity bonuses based on achievable targets Life insurance Benefits provided by Grupo Salinas Career growth within the company.